ServiceNow Developer

Position : ServiceNow Consultant

Location : Jefferson City, MO

Position id : DOLIR-2502-62119-001

Client : DOLIR, MO

ServiceNow Subject Matter Expert (SME)
Lead and mentor ITSD developers in the design, development, customization, and deployment of a new "Tips & Complaints Portal on the ServiceNow platform.
Translate business requirements (as detailed in the "Tips & Complaints Portal Future State Memo ) into ServiceNow workflows, forms, portals, and automations.
Implement and optimize intake intake workflows, custom intake forms (with requiredfield validation), automated email/text communications, and external Service Portal functionality for tipsters and complainants (including anonymous submissions).
Configure ServiceNow Workspaces to present DOLIR staff with real-time dashboards showing incoming submissions, assignments, and referral logs.
Develop and test automated workflows (e.g., automatic routing to UInteract, FileVine, and FileBound via REST APIs) and advanced reports/dashboards to track submission lifecycles, KPI metrics, and document retention policies.
Ensure all customizations UI, scripting (JavaScript/AngularJS), REST integrations, ACLs, CMDB configuration, and update sets adhere to best practices and State security standards.
Collaborate with ITSD to establish and document test plans, execute test cases (using JIRA, Xray, or Azure DevOps), log defects, and obtain deliverable acceptance via the ITSD Project Deliverable Acceptance Form (PDAF).
Participate in weekly status updates, provide technical guidance, and ensure &Client; 99.99% uptime (excluding scheduled maintenance).
Comply with all State security, confidentiality (including PII/PHI safeguards), and project governance requirements.