Overview
On Site
USD 15.00 per hour
Full Time
Job Details
Job Description
Our Client is looking to add another team member to their team to work onsite in Allen Park, MI. This particular role will consist of manning the walk up desk. The IT Customer Service Representative is the first line support for users that are either walking up to the desk with a new issue, or are the first line responders to the chat line to arrange an appointment, follow up on repairs, and otherwise keep them informed of ongoing issues with their ticket request. This role is more customer facing in nature, however if someone has interest in troubleshooting IT issues it would give them exposure and the potential to move into a more technical role based on their performance and requesting such while in the IT Customer Service Representative job.
Skills Preferred:
Help desk, Phone support, Windows, Customer service, Support, Ticketing system, Office 365
Additional Skills & Qualifications
- Strong organizational skills - being able to schedule, follow up on messages in a timely manner, and staying on top of monitoring the chat as well as assisting walk in users.
- Good communication to coordinate and relay information to the technical team and coordinate issue resolution timelines with them
- Good written communication - they will be handling creation of tickets and need to be able to adequately describe the issues users are having as well as accurately log all of their information before passing to the technical team.
Experience Level
Entry Level
*Please apply if you're interested in hearing more abou t the
opportunity and if you feel you're capable of completing any of these job
duties*
*We are looking to set up interviews as early as next week*
* CompTIA Certifications are desirable for this role *
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Workplace Type
This is a fully onsite position in Allen Park, MI
Pay and Benefits
The pay range for this position is $15.00 an hour.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Allen Park, MI.
Pay and Benefits
The pay range for this position is $15.00 - $15.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Allen Park,MI.
Application Deadline
This position is anticipated to close on Dec 12, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our Client is looking to add another team member to their team to work onsite in Allen Park, MI. This particular role will consist of manning the walk up desk. The IT Customer Service Representative is the first line support for users that are either walking up to the desk with a new issue, or are the first line responders to the chat line to arrange an appointment, follow up on repairs, and otherwise keep them informed of ongoing issues with their ticket request. This role is more customer facing in nature, however if someone has interest in troubleshooting IT issues it would give them exposure and the potential to move into a more technical role based on their performance and requesting such while in the IT Customer Service Representative job.
Skills Preferred:
Help desk, Phone support, Windows, Customer service, Support, Ticketing system, Office 365
Additional Skills & Qualifications
- Strong organizational skills - being able to schedule, follow up on messages in a timely manner, and staying on top of monitoring the chat as well as assisting walk in users.
- Good communication to coordinate and relay information to the technical team and coordinate issue resolution timelines with them
- Good written communication - they will be handling creation of tickets and need to be able to adequately describe the issues users are having as well as accurately log all of their information before passing to the technical team.
Experience Level
Entry Level
*Please apply if you're interested in hearing more abou t the
opportunity and if you feel you're capable of completing any of these job
duties*
*We are looking to set up interviews as early as next week*
* CompTIA Certifications are desirable for this role *
*Medical, Dental, and Vision Benefits Offered from Day One*
* If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *
Workplace Type
This is a fully onsite position in Allen Park, MI
Pay and Benefits
The pay range for this position is $15.00 an hour.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract to Hire position based out of Allen Park, MI.
Pay and Benefits
The pay range for this position is $15.00 - $15.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Allen Park,MI.
Application Deadline
This position is anticipated to close on Dec 12, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.