Computer Operator

Scope of the project:

This project includes making federally mandated changes for the medicaid system of sc. This position will perform monthly billing extraction from solarwinds, excel and transpose the data for billing. Automate the tasks as much as possible. Other duties to include maintaining executive dashboard and provide tier 1 support for bmc footprints ticketing system.

Daily duties / responsibilities:

The computer operation role will be responsible for gathering infrastructure data and assisting with updating excel spreadsheets to be shared with mits billing department. Also manage and support the mits interactive dashboard. And asset management tasks. Assist with documenting the process of each of the tasks. Document, update and verify the steps in collaborating with the tech writer.

As a tier1 support team member, serve as backup to footprints administrator. Collaborate with footprints ticketing administrator to make necessary changes to forms, workspaces and develop faqs.

Communicate effectively in both written and spoken communication. Work collaboratively with clemson staff and other contracted staff.

Required skills (rank in order of importance):

Microsoft excel, microsoft power bi, bmc footprints ticketing system, collaboration, communication.

Preferred skills (rank in order of importance):

Previous experience with participating in software upgrade, change and release management procedures.

Required education: bachelor s degree or high school with 2 years of experience

Required certifications: