Overview
On Site
Full Time
Skills
Software Asset Management
SLA
Interfaces
IoT
EPC
Root Cause Analysis
Collaboration
Issue Resolution
Product Requirements
Regulatory Compliance
Research
Network Design
Electrical Engineering
Electronic Engineering
Structural Engineering
Telecommunications
RRC
MME
Wireless Communication
3GPP
RAN
KPI
RF
Antennas
Network
Systems Engineering
Documentation
Optimization
Performance Analysis
Test Strategy
MIMO
LTE
4G
Privacy
Innovation
AIM
Law
Electronics
Job Details
Position Summary
Responsible for troubleshooting and issue resolution in Samsung 4G and 5G products to ensure all customer tickets are addressed in pre-defined Service Level Agreement (SLAs).
Role and Responsibilities
MULTIPLE POSITIONS AVAILABLE
Company: SAMSUNG ELECTRONICS AMERICA, INC.
Position Title: Engineer III, System Structure Design
Location: 6625 Excellence Way, Plano, TX 75023
Job ID: SAM9441203
Position Responsibilities:
Responsible for troubleshooting and issue resolution in Samsung 4G and 5G products to ensure all customer tickets are addressed in pre-defined Service Level Agreement (SLAs). Responsible for end-to-end performance assurance to ensure company's 4G and 5G products, including DU, RU, CU and AU, are fully compliant with customer's network design. Conduct trials and tune parameters to improve the overall network performance and propose optimized parameters and present to customer with detailed reports. Provide issue resolution in multivendor deployment across numerous interfaces, including Open CPRI (ORAN), S1-MME, S1-U and X2 IOT with incumbent EPC vendors. Evaluate the network performance by trending and analyzing key KPIs. Conduct deep-dive customer sessions for Root Cause Analysis reviews. Collaborate with HQ development and other teams to ensure issue resolution, customer product requirements and/or performance compliance. Present technical and non-technical ideas in a logical, compelling manner in a written format and verbally in both small and large group settings. Lead all technical discussions on Samsung products/scheduler related features with several customer vertical organization including 4G/5G RAN Development groups and RAN performance groups. Author technical proposals, technical research, white papers, and operator network design.
Position Requirements:
Bachelor's degree in Electrical Engineering, Electronic Engineering, or a related field and five (5) years of progressive, post-baccalaureate experience as Engineer III, System Structure Design or related occupation in the telecommunications engineering. Of the 5 years must have at least 2 years of experience in the following : (1) 4G/5G Call Processing including RRC, S1-MME, S1-U, X2, RLC, MAC, PHY protocols; (2) Wireless technology & procedures including LTE, Volte and 5G; (3) 3GPP RAN product architecture, design, implementation and performance improvements (KPIs); (4) RF antenna technologies & network optimizations; (5) Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, and 5G Numerologies; (6) System engineering activities including feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, and problem troubleshooting; and (7) Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, and 4G/5G Numerologies. Travel Requirement: up to 25% domestic travel required.
Hours: Full Time, 40 hours/week.
#LI-DNI
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Responsible for troubleshooting and issue resolution in Samsung 4G and 5G products to ensure all customer tickets are addressed in pre-defined Service Level Agreement (SLAs).
Role and Responsibilities
MULTIPLE POSITIONS AVAILABLE
Company: SAMSUNG ELECTRONICS AMERICA, INC.
Position Title: Engineer III, System Structure Design
Location: 6625 Excellence Way, Plano, TX 75023
Job ID: SAM9441203
Position Responsibilities:
Responsible for troubleshooting and issue resolution in Samsung 4G and 5G products to ensure all customer tickets are addressed in pre-defined Service Level Agreement (SLAs). Responsible for end-to-end performance assurance to ensure company's 4G and 5G products, including DU, RU, CU and AU, are fully compliant with customer's network design. Conduct trials and tune parameters to improve the overall network performance and propose optimized parameters and present to customer with detailed reports. Provide issue resolution in multivendor deployment across numerous interfaces, including Open CPRI (ORAN), S1-MME, S1-U and X2 IOT with incumbent EPC vendors. Evaluate the network performance by trending and analyzing key KPIs. Conduct deep-dive customer sessions for Root Cause Analysis reviews. Collaborate with HQ development and other teams to ensure issue resolution, customer product requirements and/or performance compliance. Present technical and non-technical ideas in a logical, compelling manner in a written format and verbally in both small and large group settings. Lead all technical discussions on Samsung products/scheduler related features with several customer vertical organization including 4G/5G RAN Development groups and RAN performance groups. Author technical proposals, technical research, white papers, and operator network design.
Position Requirements:
Bachelor's degree in Electrical Engineering, Electronic Engineering, or a related field and five (5) years of progressive, post-baccalaureate experience as Engineer III, System Structure Design or related occupation in the telecommunications engineering. Of the 5 years must have at least 2 years of experience in the following : (1) 4G/5G Call Processing including RRC, S1-MME, S1-U, X2, RLC, MAC, PHY protocols; (2) Wireless technology & procedures including LTE, Volte and 5G; (3) 3GPP RAN product architecture, design, implementation and performance improvements (KPIs); (4) RF antenna technologies & network optimizations; (5) Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, and 5G Numerologies; (6) System engineering activities including feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, and problem troubleshooting; and (7) Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, and 4G/5G Numerologies. Travel Requirement: up to 25% domestic travel required.
Hours: Full Time, 40 hours/week.
#LI-DNI
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.