Remote Network Operations Center

Overview

Remote
$40 - $55
Contract - W2
Contract - 15 Month(s)
25% Travel

Skills

Basic Network Monitoring
Shift Handoff Reporting
Familiarity with Windows or Linux Commands
Understanding of Network Basics

Job Details

We are seeking a detail-oriented and reliable Remote Network Operations Center (NOC) Technician to monitor and maintain our IT infrastructure. As part of our 24/7 NOC team, you will be responsible for identifying and resolving network issues, responding to system alerts, and ensuring high availability of critical services.

This is a remote position ideal for professionals with strong technical troubleshooting skills, network knowledge, and the ability to work independently.

Key Responsibilities:

Monitor network performance and availability using NOC monitoring tools (e.g., SolarWinds, Zabbix, PRTG, Datadog)

Respond to alerts, investigate incidents, and perform first-level troubleshooting of outages or degradation

Escalate unresolved issues to Level 2/3 engineers or vendors as needed

Document incidents, actions taken, and resolution steps in the ticketing system (e.g., Jira, ServiceNow)

Perform routine maintenance tasks, such as backups, patching, and system health checks

Work closely with cross-functional teams (Network, Security, Systems) to resolve issues and implement improvements

Participate in 24/7 rotation shifts (if applicable), including weekends or nights

Follow SOPs and contribute to updating technical documentation and playbooks

Required Qualifications:

1+ years experience in a NOC, IT Support, or Network Monitoring role

Strong understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching, VPN)

Familiarity with firewalls, routers, switches, and remote access tools (SSH, RDP, TeamViewer)

Experience with monitoring and ticketing platforms

Basic Linux and Windows Server troubleshooting skills

Strong communication and analytical skills

Ability to work independently and follow defined procedures

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.