Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Salesforce Business Systems Analyst
Service Cloud
Job Details
Actual Title of the role: Salesforce Business Systems Analyst (Service Cloud)
Onsite/Hybrid/Remote: Sunnyvale, CA Fully Onsite
Duration : 1 Year contract
Mode of interview: Zoom Call
No of rounds of interview: 2
Need candidates on SGIC W2
Must have:
Salesforce Field Service and/or Service Cloud hands on Configuration experience,
4-6 years minimum desirable.
Experience with ServiceMax Asset 360 highly preferred.
- Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
- Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
- Work with existing SFDC Architects to implement SFDC Service functionality.
- Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
- Perform configuration /system changes to meet business requirements as needed.
- Ensure proper level of testing and documentation is completed for all work.
- Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects