Overview
On Site
$CAD $120 / hr
Contract - W2
Contract - 12 month(s)
Skills
Senior Solutions Designer - CRM
Job Details
Job Description:
Responsibilities:
- Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirements and project/initiative deliverables.
- Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
- Knowledge of related best practices, Government directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes.
- Ability to gather client business requirements; corpoXX I&IT information mandates, client information technology stXXgic plans, environment and standards.
- Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
- Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing systems making recommendations for improving performance and develop technical documentation.
- Experience planning, migrating, implementing and sustaining large complex system development projects.
- Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.
- Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
- Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
- Experience designing and developing large, complex, CRM applications.
- Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
- Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills.
- A team player with a track record for meeting deadlines.
- Experience in programming and analysis; specialized CRM software package support at the specified experience level.
- Ability to collaboXX with IT Professionals throughout the Software Development Life Cycle.
- Experience in structured methodologies for the development, design, implementation and maintenance of applications.
- Experience in design, code, test, debug and document applications.
- Experience in the use of object and/or third generation language development tools.
- Experience in one or more programming languages.
- Experience in application design, latest design patters, deployment and troubleshooting.
- Experience with relational and hierarchical database technologies.
- Experience in the use of information retrieval packages using query languages.
- Experience with one or more communications protocols.
- Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
- Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
- Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
- Experience with middleware and gateways.
- Expertise in specific tools for CRM software development.
- 5+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce.
- Salesforce Certified Platform Developer I.
- Salesforce Certified OmniStudio Developer.
- Salesforce Certified Experience Cloud Consultant.
- Salesforce Certified Administrator.
- Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions.
- Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
- Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
- Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
- Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
- Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
- Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
- Experience conducting diagnostics and determining methods to help incident management.
- Excellent analytical, problem solving and decision-making skills.
- Excellent communication skills, both written and verbal.
- Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations.
- Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete.
- Experience documenting processes and technical designs and updating build books.
- Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Candidateager and lead architect and participate in the planning and design process.
- Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.
- Experience with Agile scrum methodologies.
- Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps.
- Thorough understanding of SDLC, specifically DEV processes in agile development environments.
- Previous experience working in Government or Public Sector organizations.
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