Overview
On Site
USD 20.00 - 25.00 per hour
Full Time
Skills
Research
Computer Networking
Cabling
Training
Technical Support
Distribution
Computer Hardware
Relationship Building
Remote Support
Operating Systems
Enterprise Software
Problem Solving
Conflict Resolution
Customer Service
Writing
Network
Storage
Identity Management
Cloud Computing
Higher Education
Active Directory
Management
Microsoft SCCM
Slack
Security+
Network+
ITIL
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? The Technology Support Analyst serves as a member of OU IT's system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. This position provides device support and endpoint management for faculty and staff. Job Duties: - Responds to technical support tickets. - Discusses directly with the customer to determine the nature of the technical issue. - Identifies the nature of the hardware, software, or networking issue. - Provides the customer with resolution choices. - Installs new hardware systems, software upgrades or networking cables - Addresses any software or hardware issues. - Provides minor technical or operational training. - Completes IT support logs. - Performs various duties as needed to successfully fulfill the function of the position. - Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources. - Collaborate with other members of the Mission Support team to share knowledge and expertise, explore opportunities to improve processes and procedures, and maintain awareness of technology initiatives across the University.
Skills
Desktop, Support, Windows, Active directory
Top Skills Details
Desktop,Support,Windows,Active directory
Additional Skills & Qualifications
Skills: - Ability to diagnose and solve technical problems related to computer hardware, software, operating systems, and peripherals. - Proven record of delivering exceptional customer service and building relationships with customers. - Knowledge of or experience with remote desktop support applications. - Working knowledge of operating systems, office software, enterprise software, and server systems. - Excellent problem-solving skills. - Customer service and interpersonal skills. - Ability to communicate verbally and in writing. Department Preferences: - Experience working in a technology organization and basic knowledge of enterprise technologies like network, storage, identity management, cloud services, desktop solutions, etc. - Knowledge of or experience in higher education environment - Experience with Active Directory - Experience with endpoint management systems (e.g. SCCM, JAMF) - Experience with collaboration platforms (e.g. Slack, Teams) - Technical certifications (e.g. Security+, Network+, A+) - ITIL certification or experience in an ITIL environment
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norman,OK.
Application Deadline
This position is anticipated to close on Oct 3, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems? The Technology Support Analyst serves as a member of OU IT's system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. This position provides device support and endpoint management for faculty and staff. Job Duties: - Responds to technical support tickets. - Discusses directly with the customer to determine the nature of the technical issue. - Identifies the nature of the hardware, software, or networking issue. - Provides the customer with resolution choices. - Installs new hardware systems, software upgrades or networking cables - Addresses any software or hardware issues. - Provides minor technical or operational training. - Completes IT support logs. - Performs various duties as needed to successfully fulfill the function of the position. - Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources. - Collaborate with other members of the Mission Support team to share knowledge and expertise, explore opportunities to improve processes and procedures, and maintain awareness of technology initiatives across the University.
Skills
Desktop, Support, Windows, Active directory
Top Skills Details
Desktop,Support,Windows,Active directory
Additional Skills & Qualifications
Skills: - Ability to diagnose and solve technical problems related to computer hardware, software, operating systems, and peripherals. - Proven record of delivering exceptional customer service and building relationships with customers. - Knowledge of or experience with remote desktop support applications. - Working knowledge of operating systems, office software, enterprise software, and server systems. - Excellent problem-solving skills. - Customer service and interpersonal skills. - Ability to communicate verbally and in writing. Department Preferences: - Experience working in a technology organization and basic knowledge of enterprise technologies like network, storage, identity management, cloud services, desktop solutions, etc. - Knowledge of or experience in higher education environment - Experience with Active Directory - Experience with endpoint management systems (e.g. SCCM, JAMF) - Experience with collaboration platforms (e.g. Slack, Teams) - Technical certifications (e.g. Security+, Network+, A+) - ITIL certification or experience in an ITIL environment
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norman,OK.
Application Deadline
This position is anticipated to close on Oct 3, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.