Technology Refresh Project Technician

Job#: 2021393

Job Description:

For immediate response, please send WORD resume to Jerlisa Bowser .
Number of Openings: 8
Positions: Hardware Refresh
Duration: 6+ Month Contract
Location: Arlington, VA (some travel to Lorton, VA as needed)
Pay Rate: $31/hr. (SET RATE)
Shift: Monday - Friday (Core Hours 6 AM - 6 PM - 8.5 hour shift)

**Must be able to obtain a DHS Public Trust 4-12 Week Process - Extensive Financial and Criminal Check
**Open to travel to local sites (Lorton, VA) - MUST HAVE reliable transportation

MUST HAVES:

• Bachelor's and 1+ year of experience OR 6+ years of experience
• Experience conducting imaging or large refresh projects / ServiceNow or Remedy
• Excellent customer service - provide updates on project status
• Ability to handle minor technical issues

Duties and Responsibilities:

• Work as part of a group of technicians for fast-paced, Windows-based, hardware refresh projects at customer locations around the National Capital Region (NCR)
• Unbox, label and tag new devices
• Image of PCs, laptops, thin clients for a Windows 10 migration
• Configure devices to include standard activities such as adding devices to active directory, installing applications, configuring end-user profiles and reimaging machines as needed
• Wipe, decommission and dispose of retired equipment
• Respond in a timely matter to tickets and work orders
• Troubleshoot to diagnose issues; replace/swap out equipment
• Light phone support and documentation of standard operating procedures for issue resolution

REQUIREMENTS:

• Hands on experience imaging Windows 11 devices or mobile devices
• Familiarity with government IT environment and administrative processes
• Experience using ServiceNow IT Service Management Solution
• Top notch customer service skills and excellent organizational skills.
• Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade and deployment projects as well as excellent customer service skills in a corporate environment.
• Must have schedule flexibility to work nights/weekends as required
• Able to spend a significant portion of the day unboxing and installing hardware. Must be able to lift 25 lbs
• Strong analytical, problem-solving and decision-making capabilities

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.