Overview
On Site
$57.00 - $67.47 hourly
Contract - W2
Contract - Temp
Skills
Sales Enablement
Continuous Improvement
Strategist
Root Cause Analysis
Reporting
Onboarding
Leadership
Analytics
Quality Assurance
Network
Performance Improvement
Customer Experience
Sales
Service Operations
Performance Management
Data Analysis
Training
Communication
Facilitation
Conflict Resolution
Problem Solving
Real-time
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
A client with Kforce is seeking a Sales Enablement Specialist III to join their team in San Diego, CA.
Summary:
The Sales Enablement Specialist is responsible for driving continuous improvement across Concierge performance through insights, enablement, and frontline feedback. This role ensures agents and managers are equipped with the right training, tools, and readiness assets while tracking performance outcomes and identifying gaps in real time. By serving as both a performance strategist and the -eyes and ears on the ground,- the Performance Manager connects data, agent experience, and leadership priorities to deliver measurable performance lift.
Key Responsibilities:
* Track and analyze performance trends to identify strengths, gaps, and opportunities
* Conduct root cause analysis to uncover drivers of success and failure
* Own performance reporting and readouts, clearly articulating the -why- behind results
* Partner with Learning teams to define onboarding, readiness, and upskilling strategies
* Determine enablement assets and training needed to close performance gaps
* Support and deliver targeted training sessions when needed
* Own communication and readiness plans for managers and agents
* Ensure new processes, tools, or messaging are effectively adopted and measured
* Serve as the eyes and ears on the ground - listening to agents, surfacing pain points, and ensuring quick action with managers
* Identify in-the-moment performance blockers and partner with leadership to resolve issues
* Ensure frontline feedback loops directly inform enablement, training, and process adjustments
* Work with BPO partners, Analytics, CS, Academy, QA, Product, and Expert Network teams to align training and performance outcomes
* Ensure performance improvement strategies are connected to service standards and customer experience goals
REQUIREMENTS:
* 5 years of experience in sales and service operations
* Proven experience in performance management, enablement , or contact center operations
* Expert in data analytics with the ability to define and translate data into clear narratives and action plans
* Experience designing or influencing training and readiness programs
* Strong communication and facilitation skills with ability to influence across teams and levels
* A bias toward action and problem-solving; comfortable addressing frontline issues in real time
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
A client with Kforce is seeking a Sales Enablement Specialist III to join their team in San Diego, CA.
Summary:
The Sales Enablement Specialist is responsible for driving continuous improvement across Concierge performance through insights, enablement, and frontline feedback. This role ensures agents and managers are equipped with the right training, tools, and readiness assets while tracking performance outcomes and identifying gaps in real time. By serving as both a performance strategist and the -eyes and ears on the ground,- the Performance Manager connects data, agent experience, and leadership priorities to deliver measurable performance lift.
Key Responsibilities:
* Track and analyze performance trends to identify strengths, gaps, and opportunities
* Conduct root cause analysis to uncover drivers of success and failure
* Own performance reporting and readouts, clearly articulating the -why- behind results
* Partner with Learning teams to define onboarding, readiness, and upskilling strategies
* Determine enablement assets and training needed to close performance gaps
* Support and deliver targeted training sessions when needed
* Own communication and readiness plans for managers and agents
* Ensure new processes, tools, or messaging are effectively adopted and measured
* Serve as the eyes and ears on the ground - listening to agents, surfacing pain points, and ensuring quick action with managers
* Identify in-the-moment performance blockers and partner with leadership to resolve issues
* Ensure frontline feedback loops directly inform enablement, training, and process adjustments
* Work with BPO partners, Analytics, CS, Academy, QA, Product, and Expert Network teams to align training and performance outcomes
* Ensure performance improvement strategies are connected to service standards and customer experience goals
REQUIREMENTS:
* 5 years of experience in sales and service operations
* Proven experience in performance management, enablement , or contact center operations
* Expert in data analytics with the ability to define and translate data into clear narratives and action plans
* Experience designing or influencing training and readiness programs
* Strong communication and facilitation skills with ability to influence across teams and levels
* A bias toward action and problem-solving; comfortable addressing frontline issues in real time
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.