Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
No Travel Required
Skills
Customer Service Management
Job Details
Alldus is hiring on behalf of a leading organization to hire an experienced ServiceNow Business Process Consultant with deep expertise in Customer Service Management. This is a high-impact role focused on optimizing customer service and field service workflows using the ServiceNow platform.
Responsibilities:
- Analyze business needs and translate them into optimized ServiceNow CSM workflows.
- Collaborate with stakeholders to streamline and improve field service operations.
- Create detailed process maps and functional specifications.
- Provide strategic recommendations for ServiceNow CSM configuration and automation.
- Support change management efforts, including end-user training and knowledge transfer sessions.
Requirements:
- 3+ years of hands-on experience in ServiceNow CSM and business process consulting.
- Proven knowledge of field service workflows and industry best practices.
- Strong analytical, documentation, and stakeholder communication skills.
- Experience working cross-functionally with ServiceNow developers and solution architects.
- ServiceNow certifications in CSM or related modules.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.