Technical Specialist- Junior

**The candidate will need to come on-site on the first day to collect equipment **

The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with DMV leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering DMV services. This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences. Key Responsibilities include Current State Analysis (Conduct interviews, workshops, and on-site observations with DMV staff and leadership to understand how processes currently operate; Document end-to-end workflows, systems, handoffs, and dependencies; Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), Process Redesign (Develop future-state process maps, incorporating best practices and lean methodologies; Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction; Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades), Change Management (Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation; Support DMV leadership in implementing pilot programs or phased rollouts of redesigned processes; Track measurable improvements post-implementation), and Continuous Improvement (Establish KPIs to monitor process performance; Provide ongoing recommendations for refinement and long-term sustainability). Required/Desired Skills

Skill	Required /Desired	Amount	of Experience
Business process improvement, process engineering, or operational excellence roles	Required	5	Years
Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows.	Desired	5	Years
Strong knowledge of Lean, Six Sigma, or other process optimization methodologies.	Required	5	Years
Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives.	Required	5	Years
Strong problem-solving mindset with the ability to propose practical, people-centered solutions.	Required	5	Years
Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus.	Desired	3	Years
Excellent communication and interpersonal skills.	Desired	3	Years
Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building.	Desired	3	Years
Comfortable managing ambiguity and driving clarity from complex situations.	Desired	3	Years
Lean Six Sigma Green Belt or higher certification	Desired	0
Bachelor's degree in Business Administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience).	Required	0

Questions

No.	Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	The role is hybrid. This position requires 3 days onsite per week at DMV Rocky Mount with limited travel to office locations as needed to assess business processes. Do you accept this requirement?
Question3	What is your candidate's email address?
Question4	How soon can your candidate start if selected for this opportunity?
Question5	Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req?
Question6	Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes.
Question7	Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country?
Question9	Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement?
Question10	Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate's VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440?