Overview
Skills
Job Details
Job Overview:
This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.
Job Duties & Responsibilities:
Develops a strong familiarity with business processes that are in their area of business focus
Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
Applies analytical skills within functional area to decompose work into manageable value-based units
Responds to requests, identifies conflicts, and makes recommendations where needed
Devises or modifies procedures to solve complex problems
Uses knowledge of business processes to identify interdependencies and functional gaps
Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution
Contributes to the application testing process (directly or to support end users)
Creates and updates documentation, as appropriate, for selected project framework
Maintains a familiarity with market trends in technology
Performs other job-related duties as assigned
Required Qualifications:
High School Grad / GED
Bachelor s or Equivalent Experience
Experience: 3+ years
Preferred Qualifications
None
Job Responsibilities:
Responsible for executing day-to-day operational activities supporting the provisioning, monitoring and decommission processes required to develop and maintain configuration baselines.
Ensures that all CIs baseline changes comply internal and external regulatory controls, according to their classification.
Investigates potential unauthorized deviations to CI baselines.
Works with Subject Matter Experts to resolve the non-authorized CI baseline changes.
Expected to identify and participate in continuous improvement opportunities to fine-tune related processes.
Collects and analyses data to support defined metrics, and report on the effectiveness of IT configuration management processes.
Functions as the technical liaison with change control processes and authority to support impact analysis of change execution.
Works with the Asset Manager to support CMDB (Configuration Management Database) processes, work instructions and activities in compliance with ITIL framework.
Works with the Asset Manager to support the accuracy of Configuration Items (CIs) in the Configuration Management Database (CMDB), including regular audits of the Configuration Items to ensure that all records and relationships are complete and up to date.
We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.