Junior IT Business Systems/Configuration Analyst

Overview

On Site
$30 - $31
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

ITSM
NERC CIP-010
ServiceNow
ChangeGear
Tripwire Enterprise Console
White List Profiler
CMDB
ITIL
change control
continuous improvement

Job Details

Job Overview:

This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.

Job Duties & Responsibilities:

Develops a strong familiarity with business processes that are in their area of business focus

Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members

Applies analytical skills within functional area to decompose work into manageable value-based units

Responds to requests, identifies conflicts, and makes recommendations where needed

Devises or modifies procedures to solve complex problems

Uses knowledge of business processes to identify interdependencies and functional gaps

Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution

Contributes to the application testing process (directly or to support end users)

Creates and updates documentation, as appropriate, for selected project framework

Maintains a familiarity with market trends in technology

Performs other job-related duties as assigned

Required Qualifications:

High School Grad / GED

Bachelor s or Equivalent Experience

Experience: 3+ years

Preferred Qualifications

None

Job Responsibilities:

Responsible for executing day-to-day operational activities supporting the provisioning, monitoring and decommission processes required to develop and maintain configuration baselines.

Ensures that all CIs baseline changes comply internal and external regulatory controls, according to their classification.

Investigates potential unauthorized deviations to CI baselines.

Works with Subject Matter Experts to resolve the non-authorized CI baseline changes.

Expected to identify and participate in continuous improvement opportunities to fine-tune related processes.

Collects and analyses data to support defined metrics, and report on the effectiveness of IT configuration management processes.

Functions as the technical liaison with change control processes and authority to support impact analysis of change execution.

Works with the Asset Manager to support CMDB (Configuration Management Database) processes, work instructions and activities in compliance with ITIL framework.

Works with the Asset Manager to support the accuracy of Configuration Items (CIs) in the Configuration Management Database (CMDB), including regular audits of the Configuration Items to ensure that all records and relationships are complete and up to date.

We are an equal opportunity employer. It is our policy to provide employment, compensation, and other benefits related to employment without regard to race, color, religion, sex, gender, national or ethnic origin, disability, veteran status, age, genetic information, citizenship, or any other basis prohibited by applicable federal, state, or local law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.