IT Desk Support

Job Title: IT Desk Support

Location: Chandler, AZ 85224

Work Arrangement: Onsite (4 day in office, 1 day WFH after training & performance compliance)

Client Industry: Global IT/Technology Services

Duration: 12-18 Months Contract

Schedule: 24x7 Global Service Desk (rotational schedule; details provided during interview)

About the Role

We are hiring an IT Tech Support professional to join our client s Global IT Service Desk team on a contract basis. This is an excellent opportunity to work in a fast-paced environment supporting internal employees with first-line IT support via voice and chat. You ll be part of a global team, delivering best-in-class client care while expanding your skills in IT troubleshooting and customer service.

Key Responsibilities

• Provide first-line IT support to internal employees via phone and live chat channels.


• Troubleshoot applications, proprietary systems, and basic hardware/software issues.


• Manage and document multiple chat sessions simultaneously while meeting service desk performance and quality metrics.


• Escalate unresolved issues to second-line teams with clear, detailed ticket documentation.


• Collaborate with global service desk partners to ensure consistent client care and issue resolution.

What We re Looking For

• 1 3 years of experience in IT Helpdesk, Service Desk, or Customer Support.


• Strong customer service and communication skills (verbal and written).


• Proficiency with Windows 10, MS Office Suite/Office 365, and basic troubleshooting.Ability to multitask, prioritize workload, and consistently meet performance goals.


• Team player with strong organizational and problem-solving skills.

Compensation
Hourly Rate: $18 $20 per hour

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, disability insurance, paid time off, and paid holidays.

About Us

At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.

Ready to Apply?

Apply now or reach out to Saurabh Bera at /+1 for more information. We look forward to speaking with you!