IT Trainer/Content Developer

Overview

On Site
$$30.10 / hr
Contract - W2
Contract - 11 month(s)

Skills

IT Trainer/Content Developer

Job Details

Job Description:
  • The client will train the candidate in these products.
  • The candidate will deliver training for desktop, web, and mobile applications.
  • The candidate will work with Client users to identify training needs, courses, and content.
  • Candidate will publish training schedules/course offerings within Client Learning Candidateagement System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications.
  • The candidate will send and review training surveys to obtain feedback to improve training delivery and Client IT products.
  • Candidate will collaboXX/develop relationships with Client business units to increase class enrollments and address technical needs.
  • The candidate will also facilitate vendor or contractor-delivered training.
  • The candidate will develop/update/maintain IT training content.
  • They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Candidateuals, Storyboards, Videos, and/or Computer-Based Training.
  • The candidate will engage technical staff to develop training content.
  • The client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.
  • Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.
Responsibilities:
  • Adheres to the priorities, procedures, objectives, and guidance of their Client Team Leader and IT management.
  • Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns.
  • Proactively communicates and takes steps with the Team Leader and IT management to mitigate any issues/risks.
  • Learns and maintains knowledge of Client IT applications to a level sufficient to effectively teach and guide learners in their use and operation.
  • Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
  • Ensures training environments and data are ready before training classes.
  • Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
  • Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
  • Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
  • Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
  • Provides an engaging, interactive, and positive learning experience to learners.
  • Maintains professionalism and order within the classroom to complete course objectives.
  • Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
  • Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
  • Ensures travel expenses, taxes, and forms are correct on billing statements, etc.
  • Submits expense reports through appropriate systems and within expected timeframes.
  • Complies with travel policies and reimbursement procedures.
  • Reviews and updates training materials and documentation.
  • Produces effective training content suitable for the course audience.
  • Publishes course materials as needed.
  • Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operations.
  • Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
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