Azure Operations Engineer

The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services, taking responsibility for customer-report issues through troubleshooting to successful resolution, tracking and communication, maintaining a secure cloud environment, ensuring appropriate availability of services, and supporting app/services operations including determining the appropriate escalation path as needed.
This role may also require occasional evening and weekend support of planned maintenance activities.
The ideal candidate will be able to work independently identifying and resolving issues in a timely manner.
Essential Job Functions:
* Works with Tech Owner/Manager and leads to get appropriate approvals
* Evaluate existing processes, identify opportunities, and implement improvements to increase efficiency.
* Support QA and production releases.
* Document information in the form of knowledge based technical notes and articles, including support documentation.
* Provide prompt and accurate feedback to developers and/or customers.
* Ensure proper recording and closure of all issues.
* Prepare accurate and timely reports as needed.
* Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams, including Security.
* Stay current on technological landscape and emerging methodologies sharing best practices amongst teams.
* Complete the necessary security, technical and process improvement training curriculum as assigned.
* Onboarding new partners for multiple projects.
* Ability to troubleshoot on-boarding issues.
* Ability to configure monitoring and logs and run regression test scripts.
* Reports out the volume of success & issues on weekly level.
* Ability to pick up on new technology and best practices.
* Ability to prototype new concepts.
* Be part of a weekly on-call rotation schedule to monitor and troubleshoot system and infrastructure issues and handle escalations with hosting and cloud partners as assigned.
* Troubleshoot production issues as needed, including off-hours and on-call support.
* Attend daily standups.
Minimum Qualifications and Requirements:
* Proven working experience in enterprise technical support
* Basic knowledge of systems, utilities, and scripting
* Team Player
* Strong problem-solving skills
* Excellent client-facing skills
* Excellent written and verbal communication skills
* Working knowledge with Cloud environments such as Microsoft Azure, Amazon Web Services, and Google Cloud Platform.
* Technical knowledge of Atlassian (Jira/Confluence/Crowd) preferred
* Experience automating routine data tasks using various automation/scripting tools (e.g., Jenkins, JFrog, SonarQube)
Top Skills Details
Azure, Azure AD, o365, PowerShell, Cloud, Azure automation, Automation
Additional Skills & Qualifications
Hybrid schedule - typically on site 2-3 days per week
Azure certs are big nice to have for candidates
Pay and Benefits
The pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Dearborn,MI.
Application Deadline
This position is anticipated to close on Jun 6, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.