Cloud Operations Lead

Key Responsibilities:

• Oversee and ensure the high availability, reliability, and performance of cloud infrastructure.

• Act as the primary escalation point for cloud-related issues.

• Optimize cloud resource configurations to meet performance, cost, and operational goals.

• Implement monitoring tools and practices to track infrastructure health and performance.

• Perform root cause analysis and implement preventive measures for recurring issues.

• Lead major and potential incident resolution with timely updates to stakeholders.

• Conduct change impact analysis and ensure due diligence for all cloud platform modifications.

• Lead, mentor, and support a team of cloud engineers and administrators.

• Coordinate day-to-day team activities in alignment with business priorities.

• Facilitate professional development opportunities for team members.

• Collaborate with cross-functional teams, business units, and vendors to deliver cloud solutions.

• Identify automation opportunities to streamline operations and reduce manual effort.

• Develop and implement Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools.

• Manage CI/CD pipelines and DevOps tools such as Jenkins, Azure DevOps, GitHub, GitLab.

• Oversee deployment, configuration, and lifecycle of cloud-native services (e.g., Lambda, EKS, CodeBuild, CodePipeline).

• Administer a wide range of cloud services: EC2, ELB, VPC, Route 53, FSx, EFS, CloudTrail, SQS, SNS, Kinesis, etc.

• Manage identity and access controls (IAM, SSO, Organizations, Permission Sets).

• Oversee logging, monitoring (CloudWatch, Log Insights), and cloud-native analytics.

• Ensure effective use of auto-scaling, load balancers, and backup/recovery tools.

• Coordinate application migrations and maintain cloud-native database systems (e.g., DynamoDB, RDS).

• Implement and maintain cloud security controls and policies.

• Ensure compliance with industry regulations (e.g., GDPR, HIPAA).

• Manage security tools and services: AWS GuardDuty, WAF, Inspector, Macie, KMS, Key Vault.

• Collaborate with InfoSec teams for audit readiness and incident response.

• Monitor cloud usage and resource allocation to prevent overprovisioning.

• Implement cost optimization strategies using native tools like AWS Cost Explorer.

• Perform capacity planning and forecasting to support future growth.

• Design and maintain comprehensive disaster recovery (DR) and business continuity plans.

• Conduct regular DR testing to validate readiness and recovery procedures.

• Maintain up-to-date documentation on infrastructure, configurations, and processes.

• Generate regular reports on performance, incidents, cost metrics, and compliance.

• Ensure documentation is accessible to stakeholders and audit-ready.

Platform-Specific Operations:

• Manage services like EC2, EKS, Lambda, RDS, DynamoDB, CloudFormation, GuardDuty, and more.

• Oversee AWS-native networking, storage, monitoring, automation, and security services.

• Manage subscriptions, resource groups, Azure DevOps, storage, networking, automation, and monitoring.

• Administer Azure AD, licensing, pipelines, GitHub integration, and Azure Automation.

• Oversee infrastructure services, VCN, Golden Gate, native firewalls, GuardDuty equivalents, and more.

Qualifications & Experience:

• Bachelor's degree in Computer Science, IT, Electrical Engineering, or a related field; advanced degree preferred.

• Strong experience in system/cloud administration and senior-level technical leadership.

• Proficiency in AWS, with working experience across Azure and Oracle Cloud platforms.

• Expertise in cloud operations, architecture, and service management.

• Skilled in automation and scripting (PowerShell, Python, Terraform, Ansible, CloudFormation).

• Proficiency with Windows/Linux servers, networking (DNS, DHCP, LAN/WAN), and VMware/Active Directory.

• Strong interpersonal and communication skills.

• Experience with vendor management and contract negotiation.

• Certifications: AWS Certified Solutions Architect (Associate/Professional), Azure Architect Expert.

• Familiarity with ITIL and ITSM frameworks.

• Experience with CI/CD tools (Jenkins, Git, Azure DevOps).

• Strong analytical and problem-solving skills.

• Proactive, self-motivated, and capable of working both independently and collaboratively.