IT Support Analyst (Part Time)

Total Positions: 1
Duration: 2 Years
Description:
This is a part-time position requiring an individual to work one day per week, preferably Monday, 1st shift for 8 hours. The candidate will support RFID scanning technology at a recently acquired company.
Responsibilities:

• Diagnose and resolve computer problems promptly.
• Escalate requests or issues to the appropriate technical person within IT.
• Document new solutions and train end users and peers.
• Work with IT user technologies such as personal computers, mobile devices, Google Apps, video conferencing solutions, etc.
• Identify hardware problems and determine efficient resolutions.
• Report recurring problems to network engineers.
• Coordinate repairs and replacement of damaged equipment.
• Install and test equipment at user sites.
• Meet service performance operational goals.
• Maintain awareness of related IT programs and projects.
• Support non-standard applications critical for the business.
• Troubleshoot network environment problems and escalate if necessary.
• Act as a technical resource and IT business partner to internal users.

Top Skills:

• Familiarity with Google applications/Google Suite.
• Prior experience with desktop support and hands-on troubleshooting.
• Documentation and execution of in-person ticket resolution.

Work Environment:

• Onsite 1 day a week, Mondays, 1st shift (flexibility on start time), for 8 hours.
• Office environment support for 50-80 users, with occasional support for manufacturing floor employees.

Additional Skills & Qualifications:

• Associate Technical Degree or higher.
• Minimum 2 years of technical support experience.
• General customer service experience.
• Ability to occasionally work nights and weekends.
• Experience in Windows OS and corporate network environments.

Pay and Benefits
The pay range for this position is $21.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lexington,KY.
Application Deadline
This position is anticipated to close on May 6, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.