Remote: Certified Systems Engineer-Epic Infrastructure

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Epic Ecosystem
Windows Infrastructure & Virtualization
F5
ECSA
WSSA
HDA

Job Details

We are seeking an expert problem solver and proven IT Systems Engineer to join our Epic Client Systems Management (ECSM/ECSA) Team.

Preferred Qualifications:

ECSA/WSSA/HDA Certification from Epic

Microsoft/VMware/Citrix/Cisco Certifications

Required Skills:

Storage concepts (NTFS, SMB, NFS, BLOBs, etc.)

Computer Networking (TCP/IP, DNS, etc.)

Windows domains

Virtualization/Hypervisors

Experience with PowerShell/Batch scripting

Windows Server OS / IIS expertise

Secure communication (TLS/mTLS/Certificates)

Responsibilities:

Manage the Windows infrastructure of the Epic ecosystem on the Presentation tier (Omnissa Horizon VDI) and Web Tier (Windows Server)

Manage the disk images for Epic Virtual Desktops in VMware vSphere, including Epic and third-party applications

Perform major Epic upgrades and monthly updates for Epic Hyperdrive, Hyperspace Web, Epic Print Service, Epic MyChart, EpicCare Link, Epic Interconnect, Epic BCA PC, Epic BCA Web, Epic Web Blob, and Welcome Web

Perform Epic System Pulse and Epic Kuiper upgrades

Configure F5 BIG-IP load balancing for Epic applications in a globally load-balanced infrastructure

Remediate vulnerabilities discovered in penetration testing of Epic applications

Integrate third-party applications with Epic via Interconnect using FHIR/OAuth2 standards

Document configuration and changes to Epic infrastructure

Manage Epic Printer (EPR) and Workstation (LWS) database records in an automated fashion

Support non-production environments for analysts/training and production environments for end-users

Facilitate capacity assessments to determine sizing/scaling of Epic servers and desktops to meet performance benchmarks for end-user experience

Customize the MyChart patient-facing portal as per application team requirements

Monitor hardware and software for issues using Epic System Pulse and other tools

Manage TLS certificates for internal and external application

Troubleshoot infrastructure issues as well as end-user issues

Analyze Epic and VDI performance and optimize to improve end-user experience

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