Desktop Systems Specialist II [XTGL_36278] _ Boston, MA (Onsite Job) [ASHWWIIN]

Hi ,

Greetings from XTGlobal, Inc.!

We at XTGlobal, Inc. are currently sourcing for Desktop Admin requirement. Request you to kindly review the job description given below and reply back if you are interested in pursuing this opportunity.

Title: Desktop Systems Specialist II [XTGL_36278]

Location: Boston, MA (Onsite Job)

Type: 12+ Months Contract

Responsibilities:

• Provide 1st & 2nd tier support to investigate and resolve technical problems remotely and physically onsite at our Smartsheet office in Boston..
• Monitor the request queue and provide direct support to users regarding their issues or escalate.
• Provide daily technical support to employees for internal desktop systems software and hardware.
• Perform employee onboarding tasks: machine & account setup, IT peripheral desk setup, and leads IT onboarding training.
• Installs, configures and troubleshoots desktop systems, workstations, and laptops.
• Maintain passwords, data integrity and file system security for the desktop environment.
• Communicate technical information to all kinds of personnel.
• Participate in development of information technology and infrastructure projects.
• Conduct training programs designed to educate an organization's computer users about basic and specialized applications.
• Review existing documentation for areas of improvement
• Submit knowledge entries to allow greater first call resolution
• Provide data entry and reconciliation of existing databases and spreadsheets (can maintain complex spreadsheets) for consolidation and validation
• Work with other IT Department tasks as assigned.

Experience:

• An associate's degree in a related area and at least 2- 4 years of experience in the field or in a related area.
• Desire to work with end-users in a professional manner.
• Knowledge of OSX & Windows as used in a corporate environment.
• Communicate clear information to our customers and work with other functions in the business.
• Understanding of Active Directory, group policy and the Windows security model.
• Experience troubleshooting hardware: laptops, desktops and a variety of mobile devices.
• Experience working with and troubleshooting Google G Suite, Mimecast, OKTA, Microsoft Office 365, Zoom, and other web-based applications.
• Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers.
• Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM).
• Demonstrated ability to manage work schedules, project and task priorities
• A wide degree of creativity and latitude
• Demonstrated ability to manage work schedules, project and task priorities with a strong attention to detail.
• Experience in a desktop support environment working through a ticketing system and direct on-call contact with customers.
• Experience working with and troubleshooting Google Gsuite, Microsoft Office 365, Zoom, and other web-based applications.
• Prefer an associate's degree in a related area and at least 4 - 6 years of experience in the field or in a related area.
• Comprehensive knowledge of IT standard concepts and practices (ITIL & ITSM).
• A wide degree of creativity and latitude.
• Flexible schedule as this job requires extended support hours, occasional night, weekend and on-call wo

If you are interested in pursuing this opportunity, kindly reply back with your word format resume attached.

Please do refer your friends or colleagues if they are looking out for job opportunities.

Thanks & Regards,

Ashwwiin

Lead Recruiter

XTGlobal, Inc.
2701 Dallas Parkway, Suite 550
Plano TX, 75093
Direct: / / 972 889 9456

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