Product Owner

Title: Product Owner

Duration: 2-3 Months contract

Location: Denver, CO, 80202

Role description:

The Product Owner is a member of the Revenue Operations (ROPS) Business Team and serves as the customer s voice, responsible for designing and driving new patient engagement and contact center IT functionality to be used by our patient support team. They will contribute to the overall product strategy, vision, and roadmap. They work closely with a cross-functional team of subject matter experts, business leaders, IT analysts, our regulatory and compliance partners, and user experience designers to define, build, and release a transformative next generation contact center application.

Candidates must possess exceptional skills in leadership, management, work ethic, critical thinking, attention to detail, presenting, and written/verbal communication. Ideal candidates will have client experience and understand revenue cycle operations as well as how our current IT solutions support through the Revenue cycle. They are passionate about the opportunity to design our future contact center IT platform. Join this high-performing team in their efforts to effect change and create a new way of delivering support to our patients by empowering our teammates. We invite you to join us on this journey, to give the gift of an innovative, dynamic and intuitive tool that will positively impact our teammate and patients.

Essential Duties & Responsibilities:

• Supports the evaluation of current state operations in partnership with the ROPS business and IT team to create a shared understanding
• Sets vision of future state functionality, represented through creation and management of a product feature backlog
• Obtains feedback on future enhancements and new functionality
• Gathers requirements through interactions with stakeholders and research and then formalizes requirements for development in partnership with IT business analyst partners
• Works with user interface and experience designers to ensure a great user experience while supporting overall program design
• Proactively identify and mitigate impediments impacting successful team completion of requirements writing, development or production release goals
• Partners with IT development teams daily to prioritize, plan and ultimately develop new features and move the product design forward
• Facilitates User Acceptance Testing of their developed product/feature to determine product readiness prior to releasing to the clinics
• Partners with the Deployment team to create product educational materials and change management programs
• Obtains user feedback on product functionality via interviews, user group meetings, surveys, site visits, business process analyses, and workflow review
• Maintains knowledge of healthcare industry regulations and policies ensuring product complies with future industry requirements.

Minimum Qualifications:

• Bachelor's degree
• Outstanding communication, presentation and leadership skills
• Excellent organizational and time management skills
• Sharp analytical and problem-solving skills
• Creative thinker with a vision
• Attention to detail
• Exemplified personal behaviors in line with client s core values: service excellence, integrity, team, continuous improvement, accountability, fulfillment, and fun

*** We offer health benefits and 401K Plan***