Overview
On Site
USD 28.00 - 31.00 per hour
Contract - Independent
Skills
SOHO
Break/Fix
Mobile Device Support
IOS Development
Android
Audiovisual
Management
Collaboration
Technical Support
OS X
Computer Hardware
IMAC
Microsoft Windows
Microsoft Office
Communication
Leadership
ServiceNow
Customer Service
Organizational Skills
Computer Repair
Analytical Skill
Attention To Detail
End-user Computing
Privacy
Marketing
Job Details
Location: New York City, NY
Salary: $28.00 USD Hourly - $31.00 USD Hourly
Description: IT Support Analyst (Contract) - NYC Office Opening
Location: New York City (Onsite)
Schedule: Tuesday-Thursday, 8 hours/day (24 hours/week). Occasional Monday or Friday based on business needs.
Contract Duration: 3 months (potential for extension or conversion)
Start Date: ASAP
About the Role
Our client is opening a new NYC office near Grand Central in January and seeks an experienced IT Support Analyst to ensure a smooth office launch and provide exceptional end-user support. This role will also assist with the transition from our SoHo office and deliver white-glove service to executives and Mac users.
Key Responsibilities
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $28.00 USD Hourly - $31.00 USD Hourly
Description: IT Support Analyst (Contract) - NYC Office Opening
Location: New York City (Onsite)
Schedule: Tuesday-Thursday, 8 hours/day (24 hours/week). Occasional Monday or Friday based on business needs.
Contract Duration: 3 months (potential for extension or conversion)
Start Date: ASAP
About the Role
Our client is opening a new NYC office near Grand Central in January and seeks an experienced IT Support Analyst to ensure a smooth office launch and provide exceptional end-user support. This role will also assist with the transition from our SoHo office and deliver white-glove service to executives and Mac users.
Key Responsibilities
- Provide onsite Level 1-2 support for MacOS (MacBook/iMac) and Windows 11 devices.
- Support office setup activities: desks, conference rooms, and meeting technology.
- Deliver white-glove support for VIPs and executive meetings.
- Troubleshoot and maintain conference room equipment (Logitech MTRs).
- Assist with PC break/fix, mobile device support (iOS/Android), and general office IT needs.
- Track and resolve incidents and requests via ServiceNow.
- Perform IMAC (Install, Move, Add, Change) for hardware/software.
- Support audio/visual systems and manage PC disposal.
- Collaborate with global IT teams to maintain best practices and improve support processes.
- 3+ years of experience in onsite end-user support.
- Strong expertise in:
- MacOS and Apple hardware (MacBook/iMac)
- Windows 11
- Microsoft Office 365 and Teams
- Experience supporting conference room technology and executive meetings.
- Excellent communication and interpersonal skills; ability to interact with senior leadership.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Familiarity with Kandji and ServiceNow.
- Strong customer service orientation and organizational skills.
- Physical PC repair and maintenance experience.
- Analytical mindset with attention to detail.
- Reports to: Sr. Manager, IT Global End User Computing.
- Collaborates with: Global IT peers, administrative assistants, and site technicians.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.