Overview
Remote
Market
Contract - W2
Contract - Long Term
Skills
Job Details
Job Responsibilities: Provide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.
Language Requirement:This position is for Helpdesk Technician II MultiLang - German
Job Requirements: Bachelor's degree or vocational in IT-related courses is a plus.Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.Excellent in oral and written English communication.Excellent customer service skills.Must consistently meet or exceed required performance criteria.Able and willing to take several calls a day when necessary.Familiarity in PC hardware and software troubleshooting.Prior Software Application support (e.g. Outlook, etc.) experience is a plus.Prior BPO experience in Technical Support is a plus.Familiarity with ticketing system, a strong advantage.Must be willing to work in different shifts
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