ServiceNow Architect

Position: ServiceNow Architect

Location: Remote

Duration: Full Time

Responsibilities:

• Architect, design, and implement scalable and maintainable ServiceNow solutions across multiple modules (e.g., ITSM, ITOM, ITAM, HRSD, CSM etc.).
• Install, configure, and test new applications and features in a sandbox/dev environment.
• Continuously explore ServiceNow s latest capabilities, releases, and technologies to improve the platform and advise on best practices.
• Integrate asset management with related ITSM/ITOM processes such as CMDB, Incident, Change, and Procurement.
• Ensure data integrity, normalization, and reconciliation of discovery and inventory sources.
• Lead proof-of-concept (PoC) initiatives to validate new modules, integrations, or third-party tools.
• Develop and maintain technical documentation, including solution designs, configuration guides, and standard operating procedures.
• Establish and promote best practices for ServiceNow development, security, governance, and release management.
• Collaborate with business stakeholders, developers, and project managers to ensure solutions align with strategic goals and technical standards.
• Lead workshops, gather requirements, and translate business needs into scalable technical solutions.
• Provide guidance and mentorship to developers and junior engineers on platform capabilities and architectural decisions.
• Troubleshoot complex platform issues and recommend long-term solutions.
• Conduct structured knowledge transfer sessions with the Managed Service Provider (MSP) and internal support teams to ensure continuity, supportability, and platform resiliency.
• Knowledge of software licensing models (Microsoft, Oracle, Adobe, etc.)
• Strong hands-on experience with ServiceNow HAM Pro and SAM Pro modules.

Qualifications:

• Proven experience in architecting and implementing solutions on the ServiceNow platform.
• Strong hands-on experience with ServiceNow administration and development (Flow Designer, Script Includes, Business Rules, UI Policies, etc.).
• Excellent communication skills, capable of translating complex technical concepts into business-friendly language.
• Deep understanding of ServiceNow modules such as ITSM, CMDB, Discovery, Service Portal, and Integration Hub.
• Experience with REST/SOAP integrations and third-party API interaction within the ServiceNow ecosystem.
• Ability to work independently in a fast-paced environment, managing multiple initiatives.
• Experience creating documentation and establishing development standards and best practices.
• ServiceNow Certified System Administrator (CSA) required; Certified Implementation Specialist (CIS) preferred.

Thanks,

Nitesh