Platform Product Analyst

Software Guidance & Assistance, Inc., (SGA), is searching for a Platform Product Analyst for a contract assignment with one of our premier SaaS clients in Lehi, UT. This is a hybrid role.

We are seeking a proactive and detail-oriented Product Analyst (Contractor) to join our Digital Employee Experience team. This role is ideal for someone who thrives in a fast-paced environment, excels at stakeholder management, and has a strong foundation in product management practices. You will work closely with product managers, engineering teams, and business stakeholders to drive feature prioritization, facilitate agile delivery, and ensure our ServiceNow platform solutions deliver maximum value.

Responsibilities :

• Stakeholder Management: Build strong relationships with cross-functional stakeholders to understand business needs, gather requirements, and communicate priorities.
• Feature Prioritization: Collaborate with product managers to evaluate, prioritize, and refine feature requests based on business impact, customer feedback, and technical feasibility.
• Requirements Translation: Translate business requirements into actionable user stories and acceptance criteria in Jira.
• Quality Assurance: Partner with engineering teams to define test plans, validate deliverables, and ensure high-quality releases.
• User Research: Conduct interviews, surveys, and data analysis to validate product direction and inform prioritization decisions.

Required Skills:

• Exceptional stakeholder management and communication skills.
• Proven ability to prioritize features and balance competing demands.
• Experience managing product backlogs and driving delivery in agile environments.
• Analytical mindset with attention to detail and problem-solving skills.
• Comfortable working with ambiguity and shifting priorities.
• Bachelor's degree in Business, Computer Science, or related field, or equivalent work experience.
• 3+ years in a product analyst, product management, or agile delivery role.
• Hands-on experience with Jira and ServiceNow platforms.
• Deep understanding of Scrum methodologies and agile best practices.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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