Help Desk Analyst Hybrid

Overview

On Site
USD28 - USD33
Full Time

Skills

Help Desk Analyst Hybrid

Job Details

job summary:

We are seeking a candidate for a Helpdesk Analyst role who has excellent communication skills (oral and written). Proficient in using helpdesk software. Proficient with resolving end-user-facing incidents and requests. 3+ years experience as a

location: Woodbridge, New Jersey

job type: Solutions

salary: $28 - 33 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:


Required Skills - Helpdesk , ServiceNow, Office365, Active Directory, Windows 10


Job Duties - Resolve incidents and requests related to users' workstation system (both hardware and software)

Provision and termination of account in different systems (e.g.Microsoft Active Directory, Exchange, Cognos)

Provision and maintain mailboxes, distribution lists, etc.

Diagnose, resolve, or escalate IT support issues for software and hardware

Create and maintain documentation (knowledge base articles, processes, procedures, guided scripts)

Proven experience in providing client-facing support with demanding customers while adhering to established procedures

Experience using an incident/ticketing system is a plus (e.g. ServiceNow)





qualifications:

Job Requirements - 2 to 4 years of experience in technology support (preferably within the financial services)


4-year college degree or technical school certification


Superior communication and facilitation skills


strong organizational skills and ability to manage multiple competing tasks


strong technical troubleshooting and problem-solving skills


Ability to support Microsoft Office Suite: Active Directory, Microsoft Office 2016, Office 365, Win10


Proficient with security related software: Symantec, Bit9, Kaseya, Aternity


Handle end user interactions with poise while maintaining composure


Administer Windows domain user accounts (Unlock accounts, reset passwords)


Microsoft certification completed or in progress


Working knowledge of: Fuze, BigFix, CarbonBlack, DUO


Windows 7/10 (MCP Preferred), Office 2007/13, iPhone,iPad, Android, Wearable Computing (Apple Watch, Android Watches)


Network Troubleshooting (DHCP, Connectivity, DNS, etc.)


Active Directory Understanding (Mapping Drives, Unlocking Accounts, Network Printers, NTFS permissioning)


Terminal Services/Remote Desktop Services and ThinClient Support a plus


ITIL training is a plus




skills:

Microsoft Windows,Active Directory,Issue Tracking Systems,Microsoft Office,Servicenow




Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.