Product Owner

Software Guidance & Assistance, Inc., (SGA), is searching for a Product Owner for a CONTRACT assignment with one of our premier banking clients in Farmington Hills, MI, Frisco, TX or Charlotte, NC. Hybrid schedule 2x weekly onsite

Responsibilities :

• Responsible for ensuring assigned product(s) is is managed to a positive customer experience as it relates to sound infrastructure and integrity levels.
• Responsible for the management of assigned product(s), including product planning, product/process development and implementation, and coordination of partner readiness, objectives and programs.
• Management of risk, evaluation of product performance and measurement of results are key components of this position.
• The Product Manager typically manages complex products and processes with minimal oversight.
• Serve as a market expert for assigned product(s) through research (internal and external), discovery, validation and customer interactions and presentations, white papers, etc.
• Define customer and internal partner problems by gathering and analyzing customer information, interviewing process owners
• Documenting buyer/user personas and use scenarios; solution requirements; represent voice of customer throughout requirements, design and development process; ensure solution addresses defined market problem(s) and aligns with solution development
• Manage requirements and tasks completion using Jira and agile processes.
• Define, measure and manage product risk
• Measure assigned product(s) success and communicate results 25% Product Promotion/Advocacy
• Create and own assigned task documentation, including process flows and procedures
• Develop training material
• Recommend criteria for testing newly developed products and enhancements to existing products
• Development and regular review of implementation workflows
• Ensure an efficient escalation and resolution protocol is in place for production (system/operational) issues and outages
• Drive multiple initiatives and tasks to completion with complete ownership.

Required Skills :

• Experience in Payments (bonus if in fraud payments) who can be a cross functional leader for a large scale project
• Experience in writing detailed business requirements, process flowing,
• strong will to learn, ability to absorb and act on information quicky, and be the sole owner to take a concept or a challenge through to execution of the solution
• Ability to interpret the business, operational and technical needs of a product into consumable and thorough documentation for many different audiences (devs to business executives)
• A strategic thinker, ability to write procedures, process documentation and visual concept documentation

Preferred Skills :

• Technical experience is not required, however they must have experience in a role that stands as the connection between technology and business partners.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.