Microsoft Dynamics Solutions Architect

Overview

Hybrid
$70 - $77
Contract - W2
Contract - 6 Month(s)

Skills

Microsoft Dynamics 365 Architecture and Customization
Power Platform Proficiency
System Integration and data Migration
Technical Development skills
Solution Design and Stakeholder

Job Details

Job Title: Microsoft Dynamics Solutions Architect Duration: 6 months (Contract W2)
Location: Atlanta, GA (Hybrid, Candidate must be local)
Key Skills: Microsoft Dynamics 365 Architecture & Customization, Power Platform Proficiency, System Integration & Data Migration, Technical Development Skills, Solution Design & Stakeholder Communication.
Job Overview:
A critical part of this effort is the effective use of a Customer Relationship Management (CRM) system that enables residents to report issues and request services efficiently. The client recently implemented a new CRM solution using Microsoft Dynamics 365 and is seeking a Microsoft Dynamics Solutions Architect to support the platform's design, implementation, integration, and ongoing optimization.

The Solutions Architect will be a key technical leader responsible for ensuring the Microsoft Dynamics CRM platform aligns with the City s business needs, integrates with other systems, and evolves to support improved service delivery.
Key Responsibilities: Solution Design & Architecture

  • Collaborate with business and technical stakeholders to gather, analyze, and validate requirements.
  • Design scalable, robust end-to-end Dynamics 365 solutions that align with enterprise architecture.
  • Create architectural artifacts including diagrams, data models, and integration blueprints.
  • Develop and maintain documentation for architecture and design decisions.

Implementation & Customization

  • Lead the configuration and customization of Dynamics 365 applications (Customer Service, Sales, etc.).
  • Develop custom plugins, workflows, Power Automate flows, and client-side scripts.
  • Ensure the seamless integration of Dynamics 365 with enterprise systems, including ERP, GIS, and 311 systems.
  • Oversee data migration planning and execution using supported tools and techniques.

Project & Stakeholder Management

  • Partner with project managers to define project plans, milestones, and resource needs.
  • Monitor progress, identify risks, and ensure timely delivery of solutions.
  • Support UAT (User Acceptance Testing), end-user training, and post-deployment troubleshooting.
  • Provide clear, concise technical updates and presentations to stakeholders.

Technical Leadership

  • Mentor developers and junior technical staff on best practices and architectural standards.
  • Stay current on Dynamics 365 releases and Microsoft Power Platform innovations.
  • Champion development governance, security, performance, and compliance standards.

Client Engagement & Communication

  • Serve as the primary technical point of contact for internal stakeholders and external vendors.
  • Facilitate workshops and demos to showcase platform capabilities and gather feedback.
  • Build strong relationships with city departments to understand evolving needs.

Qualifications: Education:

  • Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

  • 5+ years of experience in Microsoft Dynamics 365 solution design and implementation.
  • Proven leadership in delivering complex CRM solutions in large-scale environments.
  • Experience working with public sector or municipal organizations is a plus.

Technical Skills:

  • Advanced knowledge of Dynamics 365 CE (Customer Engagement) modules.
  • Strong proficiency in:
    • Dynamics 365 customization and configuration
    • Power Platform (Power Apps, Power BI, Power Automate)
    • Azure Integration Services
    • .NET, C#, JavaScript, and SQL
  • Familiarity with Microsoft Dataverse, Azure DevOps, and CI/CD practices.
  • Experience with data migration tools (KingswaySoft, Scribe, etc.) is a plus.

Soft Skills:

  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Effective collaboration and stakeholder engagement abilities.
  • Detail-oriented with excellent organizational and time management skills.

Preferred Certifications:

  • Microsoft Certified: Dynamics 365 Fundamentals
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
  • Microsoft Certified: Power Platform Solution Architect Expert
  • Microsoft Certified: Power Platform App Maker Associate

Work Environment:

  • Hybrid work schedule (minimum 2 days onsite in Atlanta may be required)
  • Occasional off-hours work for deployments or urgent support


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