Overview
Skills
Job Details
Duties:
Collating backup documents to refund checks, stuffing envelopes, assuring all outgoing mail is picked up or dropped off daily
Updating excel spreadsheet with daily batches delivered to Imaging
Mailing high priority compliance refunds using certified return receipt
Printing and mailing outgoing correspondence
Processing and distribution of physical and virtual incoming mail / faxes
Submitting IT tickets when there are printer issues / SPM issues. Proactively communicating to leadership when these issues arise.
Review and confirm CAT refund packets for appropriate approval levels (Signature Authority)
Running refund file for Accounts Payable daily (CAT)
Re-mailing of returned refund checks when appropriate
Processing of CAT program load twice daily
Monitoring of shared email bucket for refund support (Tacoma Refunds) providing prompt response when needed
Maintain confidentiality of all company and patient information in accordance with HIPAA regulations
Understand and adhere to all policies, laws and regulations applicable to this role
Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
Participate in group settings and team work environment
Skills:
Intermediate proficiency in computer technology and intermediate experience in Microsoft Office applications including Excel and Outlook- required
Excellent organization skills and ability to multitask and adhere to separate SLAs
Excellent written and verbal communication skills
Prior in office assistant or management preferred
Education :
High School Diploma or equivalent required