ServiceNow Business Process Consultant IV


Depends on Experience
Contract - W2
No Travel Required


written communication
functional design
Business Process
business process reengineering
requirements analysis
customer relationship
design thinking
relationship management

Job Details

Our Springfield VA based client is looking for ServiceNow Business Process Consultant IV. If you are qualified for this position, please email your updated resume in word format to


As a ServiceNow Business Process Consultant, you ll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.

Primary Job Duties:

  • Requirement Gathering/User Story Creation 50%
  • Solution Design 20%
  • System Testing 20%
  • Troubleshooting 10%

Required skills/Level of Experience:

Considered an emerging authority, who applies extensive technical experience. Develops technical solutions to complex problems. Exercises considerable latitude in determining objectives and approaches to assignments. Minimum 7 years experience + bachelor s degree or equivalent (Associate degree +2 years experience; 6 years experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience. Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3+ years

  • Excellent customer relationship management skills including effective oral and written communications, 3+ years.
  • Experience working in agile teams, 2+ years.
  • Experience in client-facing roles, 2+ years.

Preferred skills:

  • ServiceNow Certified HR Implementation Specialists.
  • Agile certification, preferably with SAFe.
  • Experience with enterprise design thinking, 2+ years.


All candidates require a Department of Homeland Security Clearance to work on this program.


Required skills:

Microsoft Excel


Microsoft Word


Excellent verbal and written communication skills


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