ServiceNow Business Process Consultant IV

Our Springfield VA based client is looking for ServiceNow Business Process Consultant IV. If you are qualified for this position, please email your updated resume in word format to

Description:

As a ServiceNow Business Process Consultant, you ll offer advice and expertise to help improve business performance and implement key human capital requirements within ServiceNow HRSD. Activities include requirements analysis, functional design, user story creation and validation, testing, and troubleshooting. In this role, you will collaborate with team members across teams within an agile framework and you must communicate clearly and effectively with customer stakeholders.

Primary Job Duties:

• Requirement Gathering/User Story Creation 50%
• Solution Design 20%
• System Testing 20%
• Troubleshooting 10%

Required skills/Level of Experience:

Considered an emerging authority, who applies extensive technical experience. Develops technical solutions to complex problems. Exercises considerable latitude in determining objectives and approaches to assignments. Minimum 7 years experience + bachelor s degree or equivalent (Associate degree +2 years experience; 6 years experience; or relevant professional certification); Successful completion of higher education which has not resulted in a degree may be counted as one year of experience. Experience with business process reengineering, user story creation, and/or requirements analysis for Federal HR customers, 3+ years

• Excellent customer relationship management skills including effective oral and written communications, 3+ years.
• Experience working in agile teams, 2+ years.
• Experience in client-facing roles, 2+ years.

Preferred skills:

• ServiceNow Certified HR Implementation Specialists.
• Agile certification, preferably with SAFe.
• Experience with enterprise design thinking, 2+ years.

PLEASE NOTE:

All candidates require a Department of Homeland Security Clearance to work on this program.

OTHER SKILL/REQUIREMENT