Overview
On Site
Depends on Experience
Contract - W2
Skills
Calls
Call Center
Reports
Absence
Job Details
One of our clients is looking for a Call Center Agent (HR).
Duration: Long-term
Hourly: Open
Scope:
Client's employs 8,000 employees and requires a call center to receive calls reporting absence from work for sickness, injury on duty, and family medical leave. These calls average 100-150 calls per day and are answered 24 hours, 7 days a week and 365 days a year.
Tasks include follow-up calls averaging 100 per day to employees for additional administrative procedures. Monthly and annual reports are required and include the following types of reports:
Monthly Reports:
- Overtime Steering Committee Report and Highlight Summary
- Analysis Absence Program Detail Report
- Absence and Compliance Summary Report for all departments
- Department Specific Absence and Compliance Summary Report
- Department Specific Non-Compliance Detail Report
Annual Reports:
- Annual Absence Program Summary Report
- Overtime Steering Reports (OTS Reports) will be made available to the client within five (5) business days of receipt of requisite data
- The Integrated Absence Report will be made available to the client within five (5) business days of the requisite data
- Provide weekly Return to Work report
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.