Installation Desktop Engineer

A recognized services company in Washington, D.C. is looking to add a new Install Desktop Engineer to their growing staff.

Responsibilities:

The Installation Desktop Engineer will:

• Assist staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software


• Serve as a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required


• Support customer installations and support in person, remote desktop and/or by phone


• Must be focused on working with a team and coordinating with team members to solve complex issues


• Provide a high-level of customer service to all customers including effective communication


• Install, configure, and upgrade computer hardware and software which includes the migration of data


• Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software


• Contribute to departmental policies and procedures related to computer hardware, software installations and customer support


• Support Windows 10, Mac OS, iOS, and Android


• Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems


• Perform delivery of IT Equipment as well returning to stock of equipment


• Provide phone and help-desk support for local and off-site users


• Maintain current knowledge of relevant technologies as assigned


• Participate in special projects as required

Qualifications:

• U.S. Citizenship required.


• Must pass background investigation to obtain Public Trust.


• Active Certification required: MCSA, MCSE, ACSP, AMIT, or ACMT


• Associate's Degree in a Computer-centered discipline.


• 8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment


• Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites


• Advanced level experience in MAC/PC hybrid environments including mobile devices


• Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems


• Experience troubleshooting mobile devices using both iOS and Android


• Provide IT support relating to technical issues involving Microsoft core business applications and operating systems


• Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows


• Excellent diagnostic and problem-solving skills


• Proven analytical and problem-solving abilities


• Ability to effetely prioritize and execute tasks in a high-pressure environment


• Extensive equipment support experience


• Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs


• Must be able to lift to 50 lbs


• Keen attention to detail


• Team oriented and skilled in working within a collaborative environment


• Strong verbal and written communication skills

Desired Skills:

• Bachelor's Degree


• Experience with AirWatch