System Administrator

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - W2

Skills

System Administrator

Job Details

Job Title: System Administrator
Location: Nashville, TN (Onsite)

Description:

  • This position does not include responsibilities typically associated with general IT support. Specifically, this position will not be expected to:
  • Provide desktop support or troubleshoot individual workstation issues
  • Deploy or install hardware or software
  • Address network connectivity problems or infrastructure-related concerns
  • Manage physical devices, printers, or peripheral equipment
  • Perform system-wide upgrades or server maintenance
  • The focus of this role is strictly on application-level support for the Licensure and Regulation System (LARS) and Zendesk, including configuration, ticket resolution, and workflow optimization.

Position Summary:

Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk). This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.

Communication & Collaboration Skills:

  • Customer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests
  • Cross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnel
  • Professional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectively

Technical Knowledge & Skills:

  • Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices
  • Licensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agencies
  • Application Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management
  • Configuration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflows
  • Data Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint

Daily Tasks:

Ensure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.