- Bachelor of Science degree in Information Technology or Computer Science preferred
- 5 10 years of System Engineering experience or demonstrated equivalent of work experience and industry accreditation.
- Technical certification training from Microsoft, Cisco, Citrix, or other Infrastructure related certification
KNOWLEDGE, SKILLS, ABILITIES AND OTHER KEY SUCCESS FACTORS:- Expert experience in Microsoft operating systems, both workstation and server.
- Expert experience implementing and supporting Citrix VDI Environments (Citrix DaaS preferred).
- Expert experience implementing and supporting profile management systems within VDI environment (FSLogix preferred).
- Experience with supporting Nutanix hardware and Nutanix AHV.
- Strong technical understanding of Windows infrastructure services (e.g., AD, GPO, CIFS, and DFS) within the enterprise.
- Experience with VMware ESXi in a clustered environment.
- Experience configuring and allocating storage using SANs.
- Experience maintaining and supporting fileshare management systems (Resilio preferred) and backup operations (Commvault preferred).
- Strong experience configuring and maintaining Cisco switches, routers, and security appliances.
- Strong experience in writing scripts to automate operations in Batch and VBScript (PowerShell and/or Perl considered a plus).
- Strong analytical and problem-solving skills.
- Experience with certificate management.
- Must be detail-oriented, security conscious, and proficient in troubleshooting.
- Strong written and oral communication skills to provide for effective documentation and business cases development.
- Ability to troubleshoot technical problems with tact and focus, under extreme pressure during planned and unplanned outages.
- Strong time management skills.
- Ability to administer large and complex computer networks.
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