Engineering Supervisor - ATT Technical Services - 1st Shift - NAIC5

Qualifications

• Bachelor's degree in Telecommunications, Electrical Engineering, Electronics, or a related field
• Relevant certifications (e.g., PMP, CCNA/CCNP, or equivalent) are a strong advantage
• Minimum 3-5 years of experience in telecom engineering or technical project management
• A minimum of 5 years progressive experience in a related field required
• A combination of education, training and experience may be considered in lieu of a degree.
• Demonstrated success in establishing and nurturing strong relationships with OEMs (Original Equipment Manufacturers) and key customers, contributing to long-term partnerships and project success.
• Experience with planning, designing, and executing network hardware and software infrastructure
• Understanding infrastructure configurations according to vendor and industry best practices and standards
• Familiarity with Local and Wide Area (cell sites) Networks and Data Communications
• Familiarity with local and international telecom regulations and compliance standards.

Knowledge, Skills, & Abilities

• Strong understanding of telecom systems, network architecture, and transmission technologies.
• Proficiency in project management tools (e.g., MS Project, Primavera, Smartsheets, or similar).
• Familiarity with AutoCAD, GIS tools, and telecom design software.
• Knowledge of industry standards (e.g., ITU, IEEE, ANSI, ISO).
• Ability to prepare and interpret technical documentation, reports, and project plans.
• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.
• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.
• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.
• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
• Serves in a "player coach" role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.
• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.

Is this role an individual contributor or does it have direct reports?

This position manages people

Level of Autonomy

Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $82,000.00 to $102,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities

Engineering Supervisor

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the AT&T Lab team?

Our partnership allows AT&T to do what they do best by engineering and architecting the solution, while WWT provides the hands-on assembling and distribution of the integrated solution. Our Lab team provides top of the line support with the production and deployment of the Walk in Cabinets (WIC), Walk Up Cabinets (WUC), Integration Services, Platforms, and assisting on handheld devices, functional items, and radios.

Job Summary

Work with internal partners and customers to provide qualified staff for our North American Integration Center (NAIC) services engagements. Additionally, the supervisor will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through resource capacity planning, training, and process improvement. The successful supervisor will also provide leadership, mentorship, and guidance to the direct reports within the engineering department as they execute their assigned engagements.

Responsibilities

• Identify and deploy the technical skill sets, resource levels and systems to deliver projects, including the engagement of external resources as required
• Partner with customer stakeholders to align solutions with business objectives and enhance service delivery through structured meetings and communication.
• Perform resource capacity planning for the pipeline of engineering engagements
• Coach and mentor engineering staff on best practices and ensure staff is qualified and adequately trained.
• Serve as the engineering escalation path for Program Management, PS, and Sales support teams
• Facilitate a fair and effective hiring process as required
• Evaluate processes and recommend changes to drive higher quality and greater efficiency & resource capacity and utilization
• Help meet forecast demands through effective scheduling and assignment of employees.
• Ensure achievement of Customer requirements through effective solution execution
• Ensure that team members follow defined manufacturing procedures and comply with quality requirements
• Provide input to drive business decisions around headcount, expenses, and overtime in order to perform appropriate cost scaling.
• Complete performance evaluations and employee assessments to include individual development plans, short term goals and long-term goals.
• Conforms with quality control audits and coordinates corrective actions as needed.
• Exercises sound judgment ensuring that SLA's and KPI targets are worked towards and met by monitoring daily, weekly and monthly departmental goals
• Research customer impacting issues at a level to be able to provide root cause and corrective action.
• Work positively with support functions to fully define the processes/procedures/controls relevant to team activities.
• Provide support and input to continuous improvement activities within the team
• Effectively collaborates with cross functional teams to escalate issue resolution, share service status, and other instances as required by the business and daily goals.
• Liaise and communicate with other departments and ensure an effective interface is maintained
• Engaged fully with enabling policy, process, Standards and Governance