Cable Tech

Job#: 2063061

Job Description:

***If interested in the opportunity below please email a copy of your resume to ***

Position: Cable Technician

Location: Seffner, FL (this role will require travel)

Permanent

Position Summary

We are seeking a reliable and organized Technical Operations (Tech OPS) - Infrastructure Cable Technician. This role involves installing data and voice cable systems for our internal IT systems nationwide. Responsibilities include building racks, pulling cables, cable maintenance, site surveys, and assisting with the installation of network equipment. The ideal candidate will act as a technical lead/liaison between our Store/DC Technicians and end users (including leaders) for support, planning, and implementation of new cable runs, infrastructure builds, and retrofits. A passion for operational excellence and excellent interpersonal and soft skills are essential.

Note: This position requires extensive travel (greater than 90%).

Essential Duties and Responsibilities

Accountabilities:

• Establish relationships with store staff, management, and support leadership.
• Travel to assigned locations throughout the region to provide cabling and infrastructure support.
• Plan and execute cabling projects and minor cabling requests.
• Troubleshoot issues with the cable network at assigned sites.
• Provide problem resolution related to cabling infrastructure for end-users while on site.
• Account for all assets and tools that are the property of the Client while in your possession.
• Ensure all site documentation for current projects is complete and low voltage maps are up to date.

Dimensions/Scope:

• Covers all Client locations.
• Comfortable working at heights between 20-60 ft.
• Supports user infrastructure in assigned locations.
• Legal and insured motor vehicle operator.
• Ability to read blueprints and structured cabling diagrams.
• Can lift and carry equipment up to 50 lbs.
• Participates in and supports cross-technology process improvement initiatives.
• Traveling position: 90%+ travel required, including overnight work.

Value-Based Behavioral Competencies:

• Integrity: Takes personal responsibility for words and actions and is committed to RTG and its customers.
• Performance: Achieves results and holds self and others accountable.
• Progressiveness: Customer-centric focus and demonstrates flexibility and willingness to change.
• Teamwork: Exhibits teamwork and collaboration when part of a team.

Qualifications

A combination of experience, education, and training that provides an equivalent background to perform the work of this position.

Experience:

• At least 2 years of experience in a customer service role.
• At least 5 years of experience installing and supporting IT infrastructure.
• Verifiable expertise in:
• Reading and interpreting architectural drawings (Low Voltage Blueprints).
• Detailed knowledge of current Microsoft programs (Word, Outlook, Excel, 365, etc).
• Working with service level agreements.
• Networking fundamentals.

Familiarity with:

ITIL fundamentals.

ServiceNow platform for documentation.

Project management fundamentals.
Education and Training:

• At least 5 years of experience installing structured cabling systems.
• IT industry certifications required:
• CompTIA IT Fundamentals+ (or gained within one year).
• Network Certification (or gained within one year) - CompTIA, CCNA.
• Microsoft 365 Fundamentals (or gained within one year).

IT industry certifications preferred:

ITIL v4 Foundations.

BICSI - Level 1 Cable Tech Certification (or higher).

Cisco Certified Technician (CCT).
Physical Demands / Working Conditions

The physical and mental demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list is not all-inclusive.

• We are a retail business; after-hours and weekend/holiday time is required.
• Overnight travel will be required.
• Support for critical infrastructure requires accessibility via cell phone outside of normal business hours.
• While performing the essential functions of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee must occasionally reach with hands and arms and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color discernment, and the ability to adjust focus.
• This position works in an office or in one of our retail stores, and the noise level in the work environment is typically low to moderate. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, such as copier toner.
• This position description generally describes the principal functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and employee and is subject to change as the needs of the employer and the requirements of the job change.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.