Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 24 week(s)
Skills
Management
Job Details
Analyst - Service Desk Analyst (Onsite)
Primary Location: Phoenix, Arizona
V-Soft Consulting is currently hiring for an Analyst - Service Desk Analyst for our premier client in Phoenix, Arizona.
Education and Experience »
Knowledge, Skills and Abilities »
WHAT YOU’LL DO:
Job Responsibilities:
Interested?
Qualified candidates should send their resumes to snagula@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-SN3
Primary Location: Phoenix, Arizona
V-Soft Consulting is currently hiring for an Analyst - Service Desk Analyst for our premier client in Phoenix, Arizona.
Education and Experience »
- High School Diploma or GED with some college courses in Business and/or Information Technology.
- 3 to 4 years of Customer Service and/or Help Desk experience.
Knowledge, Skills and Abilities »
- Strong customer service skills including effective listening and problem resolution techniques with attention to detail.
- Excellent interpersonal written and oral communication skills.
- Effective time management and organizational skills for managing and prioritizing tasks.
- Critical thinking, problem solving, and effective decision making engaging in critical thinking using logic and reasoning.
WHAT YOU’LL DO:
Job Responsibilities:
- Proper understanding of diverse terms such as HIPAA Privacy Laws and Data Sharing standards per DES Policies.
- Ability to differentiate and discover patterns.
- Carefully examine terms and conditions outlined within the agreements.
- Triage and respond to user requests for system help.
- Identify causes of user problems and potential solutions.
- Update/submit/track tickets utilizing DES ticketing system.
- Maintain Production Job Schedule & execute jobs following the schedule.
- Override and void pending encounters.
- Analyze EDI files to track members and health plan assignment.
- Support FTP server utilization by DDD staff, vendors and health plans.
- Manage and execute month end process.
- Test new production releases.
- Prepare statistical reports on help desk utilization.
- Manages Roster Mismatch process to maintain accuracy of client eligibility records.
Interested?
Qualified candidates should send their resumes to snagula@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.
#LI-SN3
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.