Overview
Skills
Job Details
Qualifications
Education Level: Bachelor s Degree ; Major: Computer Science, Computer Engineering
Experience in lieu of required education is acceptable
Certification(s) in Business Analysis preferred.
Certified ServiceNow System Administrator (CSA), Certified ServiceNow Implementation Specialist, or Certified ServiceNow Application Developer (CAD) preferred.
Experience in lieu of required education is acceptable
5 years of relevant experience
Strong knowledge of ServiceNow modules, such as ITSM, ITOM, ITBM, etc
Experience in business process analysis and workflow automation.
Ability to create user stories, process flows, and functional specifications.
Familiarity with Agile/Scrum methodologies.
Strong analytical, critical thinking, and problem-solving abilities.
Job-Related Skills/Competencies
Superior teamwork skills
Strong interpersonal and communication skills; the ability to read, write, and speak in a professional manner
Excellent analytical and problem-solving skills
Possess a personal sense of urgency
Ability to effectively multi-task and adapt to changing business priorities
Superb time management and organizational skills
Intensive attention to detail
Strong SQL development and performance tuning skills
Experience with at least one of JavaScript, Java, or C#
Highly organized
Superior communication skills to be able to effectively speak and write in a clear and professional manner
Skilled at listening and providing feedback