Lead Technical Business Analyst (ServiceNow)

Overview

Remote
$60 - $65
Contract - W2
Contract - 12 Month(s)

Skills

Business Analysis
Agile
IT Service Management
ServiceNow
ITSM
ITOM
ITAM
HRSD
Certified System Administrator (CSA)
leadership
CMDB

Job Details

Title: Technical Business Analyst(ServiceNow)

Location: - Carlsbad, CA (Remote)

Hire Type: Contract

Note:- Public Trust Clearance is required or able to obtain.

Certification:- Certified System Administrator (CSA)

Update from client: More of a lead-BA type role, ServiceNow skillset & experience with the overall platform including the top apps of ITSM, ITOM, ITAM, HRSD.

Project Description:

The request is for multiple resources to work under Technology Applications in the Enterprise Technology Services group. They are being selected to work on the ServiceNow application. ServiceNow is the IT Service Management tool for Change, Incident, Problem, Release, Configuration (CMDB) and Request Management.

Day-to-day Responsibilities:

Lead client meetings and serve as the client relationship specialist

Serve as liaison for the development team

Conduct R&D for SN features and capabilities within the toolset

Required Skills (Proficient in the following qualifications):

Experience with ServiceNow development with knowledge of code best practices

Knowledge/experience with functional and technical knowledge of ServiceNow platform and architecture

Effective liaison leading technical development teams

Knowledge/experience of SDLC practices

Strong facilitation skills to effectively lead discussions across multiple groups

Oral and written communication skills including presenting to management

Knowledge/experience with Agile Methodologies

Change Management and Configuration Management (VersionOne, ServiceNow, etc.)

Problem/Risk Management

MS Office Suite

Education:

4-year BS/BA

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