National Field Communications Technician (Avaya)

Overview

On Site
$100,000 - $130,000
Full Time
50% Travel

Skills

Field Operations
Telecommunications
avaya
cm
session manager
system manager
gateways
technician
communications
travel
regional
voice
engineer

Job Details

This is a direct hire, full time position working out of Houston, TX as homebase. Even though this person will travel extensively, corporate is here in town.

RELOCATION assistance is available.

The National Field Communications Technician will provide national telecommunications field support. This role requires a highly motivated individual, capable of working independent of direct supervision, to support communications systems across a large geographic area. This position will provide direct support of projects, system preventative maintenance, fault isolation and troubleshooting, and 24 hour on-call support. The technician will also provide support and first level training of field operations personnel. Responsibilities include, but are not limited to:

  • Installation, configuration, maintenance and troubleshooting for Avaya Communications equipment, to include CM, Session Manager, System Manager, G430 and G450 media gateways, and Voicemail.
  • Assist projects group with the implementation of project related systems.
  • Direct local contractors engaged in the installation and maintenance of telecommunications systems.
  • Provide support and first level training of field operations personnel.
  • Act as first level liaison between field operations and the IT organization.
  • Drive standards in the field and provide feedback to the communications engineering team.
  • Work with carrier services on voice networks on installing, provisioning and troubleshooting voice and data infrastructures.
  • Provide 24x7 on-call support.
  • Travel up to 50%.

Qualifications

  • A high school degree or G.E.D. is required.
  • An Associate's degree in Electronics or 7 years of equivalent experience in the field of Electronics is required.
  • A network certification such as a CCNA is a plus.
  • 7+ years of experience in the installation and/or maintenance of Avaya telecommunications systems.
  • The applicant should be able to utilize test equipment and software required to support Avaya telecommunications systems in the field.
  • The applicant should also be proficient with Microsoft Word and Excel.
  • Ability to work independently of direct supervision and prioritize assigned activities.
  • Ability to interact with internal and external teams /clients to solve problems.
  • Physical ability to work in an outdoor environment and safely and effectively operate a motor vehicle.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.