Overview
On Site
Hybrid
Full Time
Skills
Reporting
Product Support
Customer Satisfaction
Repair
Inspection
Forms
Product Design
Customer Facing
Documentation
End-user Training
Provisioning
Field Service
Budget
Manufacturing
Supply Chain Management
Purchasing
IPS
Logistics
Lean Methodology
Leadership
Authorization
Customer Service
Product Engineering
DoD
Program Management
Security Clearance
Management
Employment Authorization
Immigration
Health Care
Taxes
Life Insurance
Recruiting
Training
Promotions
Military
Law
Job Details
Job Description
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Milford or Warren, Michigan three times per week, at minimum, with the majority of the time spent at Milford.
The Role
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Service and Sustainment Engineering Operations (SSEO) team has responsibility for the service deliverable readiness of every GMD vehicle globally. These include service part release, technical manuals, Maintenance Allocation Chart (MAC)/Labor Time Guide, Repair Parts and Special Tools (RPSTL) / Electronic Parts Catalog, diagnostic software, service programming, pre-delivery inspection forms, providing inputs to product design for serviceability and customer service information. The Service & Sustainment Engineering Operations Manager position plays a key role in ensuring the quality of these deliverables.
This position will be responsible for leading a team in support of GM Defense's activity related to all deliverables listed above. The team is responsible for the creation of customer facing service documentation, service engineering / part release and customer training and support among other deliverables. This position leads (5) functions: Service Engineering, Sustainment Engineering, Service Information Development, Parts Provisioning and Field Service Support. This position is also responsible for shaping future GM Defense opportunities as it relates to how we support our customer base both here in the US and Globally.
What You'll Do
Additional Job Description
Your Skills & Abilities (Required Qualifications)
What Will Give You A Competitive Edge (Preferred Qualifications)
This job may be eligible for relocation benefits.
This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.
The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
#LI-JG2
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, "protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Milford or Warren, Michigan three times per week, at minimum, with the majority of the time spent at Milford.
The Role
GM Defense (GMD) is a dynamic and exciting growth opportunity within General Motors! Within GMD, the Integrated Product Support (IPS) organization is responsible for providing aftermarket support to our defense industry customers to ensure customer satisfaction and business growth. As part of the IPS organization, the Service and Sustainment Engineering Operations (SSEO) team has responsibility for the service deliverable readiness of every GMD vehicle globally. These include service part release, technical manuals, Maintenance Allocation Chart (MAC)/Labor Time Guide, Repair Parts and Special Tools (RPSTL) / Electronic Parts Catalog, diagnostic software, service programming, pre-delivery inspection forms, providing inputs to product design for serviceability and customer service information. The Service & Sustainment Engineering Operations Manager position plays a key role in ensuring the quality of these deliverables.
This position will be responsible for leading a team in support of GM Defense's activity related to all deliverables listed above. The team is responsible for the creation of customer facing service documentation, service engineering / part release and customer training and support among other deliverables. This position leads (5) functions: Service Engineering, Sustainment Engineering, Service Information Development, Parts Provisioning and Field Service Support. This position is also responsible for shaping future GM Defense opportunities as it relates to how we support our customer base both here in the US and Globally.
What You'll Do
- Coordinate execution activities of the SSEO functions ensuring on-time delivery within the allocated budget
- Champion the team's efforts across Engineering, Program Management, Manufacturing, Supply Chain, Purchasing, and IT
- Support the activity of the larger IPS Team related to planning and execution of logistics deliverables
- Identify and manage 3rd Parties (sub-contractors) in the development and execution of key program deliverables
- Work with Program Management team to find the most efficient and effective method to support the program's deliverables related to SSEO objectives
- Lead the staffing and development of the SSEO organization
Additional Job Description
Your Skills & Abilities (Required Qualifications)
- Bachelor's Degree
- 7+ years of relevant work experiences
- Service planning and execution experience
- 3+ years of leadership experience
- Experience in developing an organizational long-term plan to grow and develop staff
- Solid understanding of Department of Defense and commercial vehicle products and related service/log requirements
- Ability to define processes within a lean organization, while leveraging other centers or expertise
- Passion for understanding the customer needs and delivering an exceptional product
- Excellent interpersonal skills and ability to interface with all levels of GM and Government Leadership
- Experience in service provider vetting and source selection requirements
- Comfort learning new tools and technology concepts quickly and leading their deployment
- Ability to manage multiple priorities, projects, and demanding time frames
- Candidate must either be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee) or a non-U.S. Person who is eligible to obtain any required export control authorization
- Eligible to obtain SecretU.S. Security Clearance after hire
- Ability to obtain a DoD Common Access Card (CAC)
What Will Give You A Competitive Edge (Preferred Qualifications)
- Experience with GM LLC SSEO functions (Customer Care & Aftersales and Product Engineering)
- Solid understanding of GM Program Management and the Global Vehicle Development Process (GVDP)
- Experience working with US Army, TACOM, and other DoD functions
- Understanding of DoD and/or other government/military program management structures and the standards that drive them
This job may be eligible for relocation benefits.
This position requires eligibility to access classified information at the Secret U.S. Security Clearance level for which the U.S. Government requires U.S. Citizenship. The successful candidate must have eligibility to access classified information at that level.
The position is subject to export control restrictions and requires the successful candidate to be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
#LI-JG2
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Benefits Overview
The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
Company and matching contributions to 401K savings plan to help you save for retirement;
Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
Tuition assistance and student loan refinancing;
Discount on GM vehicles for you, your family and friends.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Equal Employment Opportunity Statements
GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an indivi d ual's protected characteristics. For purposes of this policy, "protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.