Epic Application System Analyst - Ambulatory

? Join a Healthcare IT Revolution as an Epic Application System Analyst - Ambulatory! ?

Are you passionate about leveraging Epic systems to transform patient care? We're seeking a dynamic Epic Application System Analyst to join a leading healthcare organization in San Antonio, TX! In this role, you'll design and optimize Ambulatory workflows, troubleshoot complex issues, and empower end-users through training and support.

Why Apply?

? Impact patient outcomes with innovative Epic solutions

? Collaborate with a supportive IT and clinical team

? Competitive salary, comprehensive benefits, and Epic training opportunities

? Standard hours (8 AM-5 PM) with occasional on-call flexibility

What You Bring:

?? Bachelor's degree (or equivalent experience)

?? Strong troubleshooting and communication skills

?? Bonus: Epic Ambulatory experience or healthcare background

Ready to make a difference? Apply now via [Insert Staffing Firm Application Link] and join a team shaping the future of healthcare! ?

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Key Responsibilities

• Primary Support: Act as the go-to expert for Epic Ambulatory applications, providing timely support and troubleshooting for end-users (15%).
• Workflow Design: Guide the design, building, and testing of Epic systems to meet clinical and operational workflow needs (10%).
• Issue Resolution: Identify and resolve system issues, collaborating with other application teams as needed (10%).
• Change Management: Implement requested system changes to ensure alignment with end-user requirements (5%).
• Liaison Role: Bridge communication between end-users, Epic representatives, and the healthcare organization to ensure system functionality and project deliverables meet business needs (15%).
• Collaboration: Work with Epic representatives through weekly project meetings and engage with stakeholders to align system capabilities with organizational goals (10%).
• Training and Support: Participate in end-user training, site visits, and validation sessions to enhance system adoption and operational efficiency (10%).
• Project Management: Monitor project status, communicate updates to leadership, and coordinate with team members on deliverables, budgets, and milestones (10%).
• On-Call Duties: Provide on-call support for urgent issues, including system malfunctions, ensuring prompt resolution regardless of time or day (5%).
• Continuous Improvement: Assess operational needs through site visits and integrated sessions to drive workflow optimization (10%).
• Customer Service: Deliver exceptional service, adapting methods to meet diverse user needs with courtesy, respect, and professionalism (10%).
• Additional Duties: Perform other tasks as assigned to support team objectives (5%).

Qualifications

Requirements (Must-Haves)

• Bachelor's degree in Information Technology, Healthcare, or a related field (relevant work experience may substitute for degree).
• Proven ability to troubleshoot and resolve technical issues in complex systems.
• Strong interpersonal skills to communicate clearly with project leadership, end-users, and technical teams.
• Analytical mindset with logical problem-solving abilities to address system and workflow challenges.
• Willingness to work on-call, including evenings and weekends, and flexibility to work extended hours as needed.
• Ability to adapt to changing business needs and prioritize tasks in a fast-paced environment.

Preferences (Nice-to-Haves)

• Experience as an Epic Application Analyst, ideally with Ambulatory module expertise.
• Background in a healthcare setting, with familiarity in clinical workflows.
• Prior Epic certification or completion of Epic training programs.
• Experience with project management or coordinating system implementations.

• Technical: Epic system configuration, workflow design, system testing, and troubleshooting.
• Software: Proficiency with Epic Ambulatory applications (preferred), standard desktop software, and project management tools.
• Interpersonal: Clear and concise communication, ability to translate technical concepts for non-technical users, and strong collaboration skills.
• Analytical: Critical thinking to analyze issues from multiple perspectives and develop practical solutions.
• Adaptability: Initiative to learn new systems and take ownership of tasks to meet deadlines.
• Customer Service: Commitment to delivering courteous, respectful, and professional support to all users.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.