IT Support Specialist

RESPONSIBILITIES:
Kforce has a client in Commerce City, Colorado that is seeking an IT Support Specialist for their Information Technology team that will be required to travel to our field sites, and will report directly to our Manager, IT Process Delivery and supported by the Deskside Lead for the region.

Responsibilities:
* Answer Help Desk calls/email requests in a professional, courteous manner
* Providing on-site and remote Tier-2 end-user technical support
* Performing preventative, routine maintenance on location, at multiple sites
* Obtaining/maintaining detailed catalog of assets per site
* Training users on Desktop applications such as MS Office Suite, Adobe products, and industry specific business applications
* Installing, configuring, and troubleshooting computer hardware, software, peripherals, VOIP and Mobile phones
* Creating, deploying, and managing Windows images using technologies such as (SCCM) and Microsoft Intune
* Procuring, Deploying, and supporting mobility devices (iOS and Android)
* Assist with application testing as necessary
* Creating and managing active directory and o365 hybrid domain accounts
* Managing Incidents and Service Requests in ServiceNow
* Regular reporting on activities, including identification of deficiencies and suggested steps to remediate
* Collaborate with 2nd & 3rd tier support teams to identify, troubleshoot, and remediate network deficiencies
* Operate as on-premises support for changes, maintenance & configuration tasks
* Perform maintenance of software, and equipment to ensure longevity and cleanliness
* Working to deliver on larger IT, and business initiatives, and guiding on IT best practices and requirements when necessary
* Participate in emergency response (including after hours)
* Assist with efforts for onboarding new users, and de-provisioning exiting users

REQUIREMENTS:
* Strong problem-solver, and have proven experience working independently, as well as within a team environment
* Able to gain an understanding of the systems and interfaces of our environment and operate as the representative for technology groups and policies while ensuring a high standard of customer satisfaction
* Able to perform proactive maintenance & procurement of equipment in a timely fashion to prevent service interruptions
* Experience with handling basic networking issues and tasks, including troubleshooting connectivity issues, configuring IP settings and setting up wireless networks
* Ability to ensure that all equipment rooms are tidy, organized, and maintained to standard as guided
* Ability to create, and maintain IT Knowledge base with user training, and procedural documentation
* Candidates qualifying for this position will have similar experience along with the skills and abilities to perform the duties mentioned
* Any relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.