Technical Services Analyst

A Career at Rheem: Where Comfort Is Your Calling

At Rheem, we re dedicated to bringing comfort to people s lives. And, as a leading global manufacturer of heating, cooling, and water heating equipment, we re innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It s an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact people s lives every
day.

We are on a mission to expand our portfolio of connected products and solutions to drive channel and customer loyalty while also supporting global decarbonization efforts. Using the power of our innovative connected products, our goal is to deliver real-time diagnostics, recommendations, and insights to create value for our customers and take a leadership role in the market.

We are transforming the way we do business by changing how we think learn more about joining our team!

The Technical Services Analyst is a manufacturing, plant floor position within Information Technology. The position will provide advanced support for desktop/laptop computers and peripherals, which includes installation, diagnosis, repair, maintenance, and upgrades to all hardware, software, and peripheral equipment related to plant operations, while ensuring optimal performance. This position will be responsible for monitoring, reporting, and troubleshooting network connectivity and reliability issues related to the plant floor. In addition, support of manufacturing projects is required and will involve identification of Ethernet drops, IP addressing, monitor setup, and assistance with Quality/ Engineering
software applications. The position will spend 75%-80% of their time on the plant floor, and 20% resolving typical PC/software/wireless issues.

This position will serve our Water Heating Division at our plant located in Montgomery, Alabama (Onsite).

Responsibilities:
Install, configure, setup, support and maintain all personal computers and peripherals according to enterprise standards and connect them to the LAN.
Perform basic troubleshooting, assist user personnel with issues and conduct training as needed.
Maintain enterprise security standards - Active Directory, virus protection, browser controls, cell phones.
Troubleshoot routine problems associated with the LAN and WAN connectivity under the supervision of senior staff.
Configure, install, support and maintain standard server hardware and software under the supervision of senior staff.
Provide support for plant floor applications.
Configure, install, support and maintain local telephony hardware, software and peripherals as directed by senior staff.
Maintain familiarity and compliance with company technical standards, policies and procedures.
Handle assigned tasks related to procurement, documentation, reporting, etc.
Perform delegated tasks on projects of all sizes and scopes under the supervision of senior staff.
Support problem and incident management by performing root cause analysis for service interruption, create preventive measures to deploy in enterprise and coordinate preparation of incident reports.
Prepare management reports and metrics as required.
Handle other duties as assigned. Work after hours as necessary to minimize business interruptions (system outages, troubleshooting, system upgrades, etc.).

Qualifications:

Bachelor s degree in Information Systems, Information Technology, Computer Engineering, Business
Administration, related field, or equivalent experience.
3+ years of experience in IT Technical Support, Network Administration, and/or engineering related fields.
An innovative solution-first spirit and an ability to think creatively.
Ability to lift at least 50 pounds and ability to work in an industrial / manufacturing environment.
Proficient computer skills and in-depth knowledge of relevant software such as MS Office Suite.
Strong PC hardware setup and troubleshooting skills.
Strong user skills with Microsoft Office Professional (Outlook, Word, Excel, PowerPoint).
Self-Starter with the ability to work independently or as a member of the team to achieve desired results.
High technical aptitude.
Able to work with cross-functional teams (e.g., product managers, engineers, business teams) and external subject matter experts.
Great presentation and communication skills.

Preferred Qualifications:

Manufacturing industry experience preferred.
Microsoft, Linux, or Network related certifications.
Strong interpersonal and verbal/written communication skills with co-workers, vendors and customers.
Ability to solve and document problems quickly and completely.
Ability to work independently with little supervision.
Demonstration of strong decision-making skills.
Ability to multi-task and adjust priorities based on workload.
Excellent coordination and time management skills.

Rheem is an Equal Opportunity Employer Notice to Third Party Recruitment Agencies:

Please note that Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or
employment agencies. In the absence of an executed Recruitment Services Agreement, there will be
no obligation to any referral compensation or recruiter fee.
In the event a recruiter or agency submits a resume or candidate without an agreement, Rheem and
its subsidiaries shall explicitly reserve the right to pursue and hire those candidate(s) without any
financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to
hiring managers, shall be deemed the property of Rheem.