Technical Writer

Job Title -Technical Writer III
Work Location- Austin, Tx (Onsite)

Position Summary:
We are seeking a highly experienced Technical Writer with over 8 years of expertise in developing, composing, and maintaining user-focused and technical documentation, including policy manuals, procedural guides, operational materials, and project process documentation for IT teams. Skilled in translating complex technical concepts into clear, logical, and user-friendly documentation, with a deep understanding of application functionality from both technical and end-user perspectives. Adept at collaborating with technical staff, conducting in-depth research and analysis, and creating high-quality content for a variety of audiences, including executive leadership. Demonstrates strong initiative, independent judgment, and experience in data analysis and visualization to support IT performance, quality improvement, and strategic decision-making.

PRINCIPAL DUTIES AND RESPONSIBILITIES (May perform any or all of the following)

• Develop and maintain comprehensive technical, user, and process documentation for IT teams, ensuring clarity, accuracy, and alignment with organizational standards.
• Translate complex technical information into logical, user-friendly formats by understanding applications from both technical and end-user perspectives
• Author and edit a wide range of documentation, including manuals, reports, policy guides, brochures, and presentations for diverse audiences
• Coordinate the integration of graphics, visual elements, and document formatting to enhance the readability and effectiveness of technical content.
• Independently perform advanced-level technical writing tasks, including content development for public presentations and executive communications.
• Collaborate with IT staff to document policies, procedures, and infrastructure details, supporting compliance, knowledge transfer, and operational continuity
• Conduct in-depth research and analysis to support documentation accuracy, incorporating data insights, stakeholder feedback, and evaluative thinking.
• Support IT performance and process improvement initiatives by developing metrics, creating reports, and visualizing data to aid decision-making and strategy.
  Required/Preferred Experience
  
• 8 Years of required Experience in composing, reviewing, and editing technical documents, policy manuals, procedural documents, operational guidelines, materials, and reports.
• 8 Years of required Previous experience researching, developing, and disseminating information on techniques for organizing and presenting policy, procedure and technical information.
• 8 Years of required Ability to consult with technical staff in the development of documentation, policy and procedural material.
• 6 Years of required Previous experience preparing responses to correspondence, reports, surveys, questionnaires, and other requests for information
• 6 Years of experience needed creating and presenting policy and procedure updates, reports, options and feedback to upper management and C Level stakeholders.
• 5 Years of preferred Previous technology writing experience in the public sector
• 5 Years of preferred Knowledge of IT policies and procedures
  OTHER SPECIAL REQUIREMENTS
  
• Process Management Knowledge of Six Sigma process methodologies; familiar with Information Technology Information Library methodologies.
• Interpersonal Skills Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.
• Organizational and Prioritization Skills Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
• Presentation/Communication Skills Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.
• Research and Comprehension Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.
• Analytical Reasoning/Attention to Detail Committed to documents with 100% quality in spelling, grammar, formatting, and content. Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
• Technology (computers/hardware/software/operating systems) Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Confidentiality and Protected Information Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
• Safety Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

ABOUT ISHIR
ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.
We are not just consultants, we are partners in our clients success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.
At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.
As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.
ISHIR attracts a special type of individual someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration