Digital Product Operations Manager

Software Resources, Inc. has an immediate job opportunity available for a Digital Product Operations Manager in the Orlando, FL area. This position requires 2-3 days onsite/week.

Description:
The Digital Product Operations Manager plays a pivotal role in ensuring the seamless delivery and optimal performance of our digital products, with a specific focus on the experience of our Trade Distributors. This individual will act as a central hub, collaborating closely with stakeholders such as, sales, revenue management, pricing and technology teams. Key responsibilities include enhancing the customer journey, managing product data, overseeing quality assurance, coordinating product launches, streamlining distributor onboarding, and driving continuous process improvements.
Key Responsibilities:
Product Launch & Onboarding Excellence:
o Plan, execute, and manage the end-to-end product launch process for new product offerings.
o Develop, implement, and enforce streamlined onboarding processes for new Trade Distributors to ensure a smooth and efficient transition.
Customer Experience & Stakeholder Management:
o Partner with revenue management, pricing, finance and sales teams to proactively identify and implement improvements to the overall customer experience.
o Effectively liaise with internal and external stakeholders, clearly setting and managing expectations regarding new product launches and updates.
o Build and maintain strong relationships with Trade Distributors, Channel Managers, and other business partners.
Data Stewardship & Insights:
o Act as the primary data steward for product management data, ensuring accuracy and accessibility.
o Analyze product and operational data to identify trends, generate actionable insights, and inform strategic decisions.
Process Optimization & Quality Assurance:
o Identify, develop, and implement business process improvements to streamline the product development lifecycle and enhance operational efficiency.
o Oversee comprehensive quality assurance checks on new features to ensure they meet an exceptional standard before release.
Technical Operations & Support:
o Support the delivery and ongoing maintenance of digital products, which may include product build, content configuration, and collaborative on-call support to ensure system uptime and a successful digital experience.
o Maintain a strong understanding of various product development tools, technologies, and industry best practices.
Strategy Execution:
o Understand and execute the digital product strategy as it pertains to the digital product experience(s) for Trade Distributors.
Basic Qualifications:
Essential Skills:
o Exceptional written and verbal communication skills, with the ability to effectively collaborate and communicate with diverse teams (e.g., engineering, design, marketing) and stakeholders at all levels.
o Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
o Proven ability to manage multiple complex projects and tasks simultaneously, prioritizing effectively to meet deadlines.
o Proficiency in data analysis, process optimization, and project/time management.
o A keen ability and willingness to quickly learn and adapt to new technologies and software.
Experience:
o Demonstrable experience in product development, product operations, or a closely related field.
o Solid understanding and practical experience with product development methodologies such as Agile.
o Hands-on experience with JIRA or similar project management and issue-tracking tools.
o Experience working directly with or managing relationships with external partners or distributors.
o Familiarity with industry standards and best practices in digital product operations.
o Proven success in developing and streamlining business processes.
o Understanding of customer behavior and market trends is highly desirable.
Required Education:
Bachelor's Degree or equivalent experience
About Software Resources
Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.
We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.
If this position fits interests you, we encourage you to apply.