Technical Analyst (Hybrid) Location: Atlanta, Georgia

Technical Analyst (Hybrid)

Contract- 4+ months extension or CTH possibility
Atlanta, Georgia Hybrid- 2-3 days in the office no relocation

Interview: 15-30 Minutes phone screen and panel interview

Duration: Contract

Top Skills: AI-Copilot(At least 2 years), User Enablement

EX: 5 years

Notes:

Provide Frontline support, documentation & training using MS office and AI-Copilot

They have launched AI-Copilot and added some users already.

Seeking someone with AI concepts, Various tools and User Enablement

Bringing new users and applications (AI)

AI is the key for this role

Copilot is required

Front line end user support

Creating documents

Creating user guide/material for onboarding/training delivery

Using Power BI- Analytics

Need to understand how to end user can use information

End user adoption/support

ServiceDesk experience is helpful

ServiceNow is not required- preferred- They are using this ticketing system

Creating training/ instructional material - Half of the day they are helping on this

Training groups can be very large. They have partners with training

They do partner with workforce engineering team for training

Familiar with Design, Curriculum, PowerPoint presentation tools

No Troubleshooting

They do not need to have Technical Analyst title

Key Responsibilities

Documentation & Knowledge Management

• Create and maintain clear, user-friendly guides, FAQs, and training materials.

• Develop quick-reference sheets, video snippets, and visual aids to simplify adoption.

• Keep knowledge bases current as tools and policies evolve.

Training & Enablement

• Act as a Copilot and collaboration tools evangelist-driving awareness and best practices.

• Deliver virtual and in-person training sessions tailored for different user groups.

• Build scenario-based learning exercises to demonstrate practical use cases.

Analytics & Feedback

• Provide insights to leadership on training effectiveness and opportunities for improvement.

• Collect and incorporate user feedback into documentation and training cycles.

• Use ticket data, usage reports, and adoption metrics to identify trends and pain points.

Change Adoption & Continuous Improvement

• Communicate the "value story" of collaboration platforms and AI assistants.

• Partner with change management teams to encourage adoption of new tools and features.

• Stay ahead of platform updates and proactively prepare user-facing materials.

Preferred Experience

• Understanding of AI/ML concepts as they relate to productivity.

• Prior experience in IT support, technical training, or user enablement.

• Familiarity with ITSM tools (ex.ServiceNow).

• Proficiency in Microsoft tools and applications and enterprise security policies.