Overview
On Site
Full Time
Skills
Technical Support
Product Management
Microsoft Exchange
System Monitoring
Real-time
Application Development
Management
Root Cause Analysis
Customer Engagement
Testing
Regulatory Compliance
Documentation
Messaging
Computer Networking
Fidessa
CQG
Bloomberg
Oracle Management Server
Element Management System
EMS
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Sales
Computer Science
Physics
Mathematics
Trading
Application Support
Customer Facing
Finance
Licensing
Adaptability
Critical Thinking
Customer Service
Attention To Detail
Computational Finance
Financial Analysis
Investments
Personal Development
Teamwork
Capital Market
Performance Management
Preventive Maintenance
Project Management
Banking
Collaboration
Innovation
Recruiting
Job Details
Job Description
The successful energetic candidate will join the team as a Futures Electronic Execution & Connectivity Support specialist providing technical support, client service, and product management to ensure seamless, efficient, and compliant electronic trading. The candidate will act as a crucial link between internal technology teams, trading desks, and external clients and exchange/market venues.
Key Responsibilities
Required Skills & Qualifications
Job Skills
Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork
Additional Job Details
Address:
111 SOUTH WACKER DRIVE, SUITE 3200:CHICAGO
City:
Chicago
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-10
Application Deadline:
2026-01-31
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
The successful energetic candidate will join the team as a Futures Electronic Execution & Connectivity Support specialist providing technical support, client service, and product management to ensure seamless, efficient, and compliant electronic trading. The candidate will act as a crucial link between internal technology teams, trading desks, and external clients and exchange/market venues.
Key Responsibilities
- Real time Monitoring & Support: The team provides 24/5 support with holiday coverage and flexibility to work other shifts if necessary.
- System Monitoring & Support: Actively monitor electronic trading platforms and connectivity in real-time, including start-of-day and end-of-day checks. Serve as the first line of defense for production issues, managing incidents and coordinating with cross-functional teams (e.g., Algo, FIX, and application development) to ensure system stability and minimal downtime.
- Connectivity Management: Design, implement, and maintain digital execution connectivity solutions, ensuring reliable and stable connections for clients.
- Troubleshooting & Problem Solving: Diagnose and troubleshoot complex technical issues related to system configuration, functionality, connectivity, and performance. Conduct root cause analysis of failures and implement corrective actions.
- Client Interaction & Consulting: Act as an execution consultant to internal trading desks and external clients, providing guidance on platform functionality, use of algorithmic strategies, and market microstructure trends. Gather requirements for new products and custom client features.
- Testing & Validation: Coordinate and perform in-depth testing with clients for new products and releases, including post-release validation, to ensure designs meet operational requirements.
- Documentation & Compliance: Maintain accurate documentation of processes, configurations, and incidents. Ensure all activities comply with internal policies, industry standards, and regulatory requirements.
Required Skills & Qualifications
- Technical Expertise: Strong knowledge of electronic trading systems, messaging protocols (e.g., FIX), and connectivity/networking fundamentals. Familiarity with Fidessa, TT, CQG, Bloomberg Tradebook & EMSX, and other OMS/EMS providers.
- Problem-Solving: Exceptional analytical and problem-solving abilities to diagnose and resolve complex issues quickly in a high-pressure environment.
- Financial Market Knowledge: A good understanding of financial markets, market structure, and regulatory landscape is essential.
- Communication: Excellent written and verbal communication skills to interact effectively with traders, engineers, sales teams, and clients.
- Education: A Bachelor's degree in a discipline such as Computer Science, Engineering, Physics, or Mathematics (or equivalent work experience) is typical.
- Experience: Previous experience in a trading support, application support, or client-facing technology role within the financial industry is generally preferred.
- Licensing: Series 3 registration, or the ability to obtain within 6 months.
Job Skills
Adaptability, Critical Thinking, Customer Service, Detail-Oriented, Financial Engineering, Financial Statement Analysis, Investments Analysis, Personal Development, Personal Initiative, Teamwork
Additional Job Details
Address:
111 SOUTH WACKER DRIVE, SUITE 3200:CHICAGO
City:
Chicago
Country:
United States of America
Work hours/week:
40
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-10
Application Deadline:
2026-01-31
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.