Workstation Support Analyst III

Overview

On Site
Contract - W2
Contract - 1 day((s))

Skills

Group Policy
maintenance
Problem Solving
Enterprise Software Applications
Information Systems
Knowledge of Packaging and Processing
Research Skills
Operational Systems
Microsoft Windows
Windows Desktop
Software Security
Imaging
System Center Configuration Manager
Workstations
Application Packaging
Visual Workplaces

Job Details

Job Title: Workstation Support Analyst III
Client: Utility & Energy
Location: Jackson, MI (Jackson Parnall Complex)
Work Model: Onsite

Job Summary
The Workstation Support Analyst III will support the Digital Workplace Services (DWS) team, working exclusively within the Windows desktop environment. This role serves as a System Center Configuration Manager (SCCM) Administrator, responsible for application packaging, deployment, patching, and maintenance across a large enterprise environment. The position supports internal users across multiple locations and works closely with the End User Computing (EUC) Engineering team.
Key Responsibilities
  • Serve as SCCM Administrator for enterprise application packaging, deployment, patching, and maintenance
  • Design, build, manage, and maintain Windows OS images for large-scale corporate environments
  • Implement and troubleshoot desktop deployment and imaging automation (task sequences, unattended installs)
  • Package and deploy enterprise applications using SCCM
  • Manage and enforce Group Policy Objects (GPOs) for OS and application security
  • Troubleshoot Windows OS level issues including registry, drivers, and imaging failures
  • Investigate and resolve complex workstation, deployment, and imaging-related issues
  • Develop and maintain desktop engineering standards and best practices
  • Evaluate new desktop and endpoint technologies for enterprise use
  • Provide technical guidance and recommendations to other IT teams
  • Automate fixes to reduce recurring desktop and imaging issues
Required Skills & Experience
1. SCCM Administration
  • 3+ years hands-on experience with:
    • Application packaging & deployment
    • Patch management
    • SCCM maintenance in enterprise environments
2. OS Imaging (Critical)
  • Strong experience with Windows OS imaging, including:
    • Creating and maintaining gold/master images
    • OS upgrades, refreshes, and migrations
    • Task sequences and automated imaging workflows
  • Experience supporting large corporate environments
3. Windows Desktop Expertise
  • Windows 10 / Windows 11 support
  • Understanding of:
    • Windows registry
    • Driver management
    • Silent/unattended OS installs
4. Group Policy (GPO)
  • Hands-on experience implementing:
    • Security policies
    • OS and application configurations using GPO
Preferred :
    • Desktop Engineering / EUC background
    • PowerShell or scripting for deployment and automation
    • Endpoint security and OS hardening experience
    • SCCM / MECM or Microsoft desktop certifications
    • Experience with:
      Task Sequences
      OSD (Operating System Deployment)
      Enterprise hardware rollouts
    • Strong documentation and standards-building experience
Education / Certification
  • Technical certification or equivalent hands-on experience
  • Education substitution allowed:
    • 1 year of relevant college education = 9 months of experience
    • Up to a 4-year bachelor's degree (Business / Information Systems) may substitute for required experience
  • Preferred Certification:
    • Administering and Deploying System Center Configuration Manager (SCCM / MECM)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About DRC Systems USA LLC