Overview
On Site
USD 102,900.00 - 216,200.00 per year
Full Time
Skills
Information Technology
Apache Spark
Cloud Computing
Servers
Software Design
Workflow
Scripting
Tableau
Tandem
Capacity Management
Problem Solving
Tier 2
Documentation
Systems Design
Break/Fix
Policies and Procedures
Security Clearance
DoD
Security+
Tier 3
IT Service Management
ITIL
Debugging
Communication
Mentorship
Agile
User Stories
Continuous Integration and Development
Continuous Integration
Testing
Automated Testing
Amazon Web Services
Splunk
ServiceNow
Linux
Microsoft Servers
Leadership
Facilitation
Conflict Resolution
Continuous Improvement
Software Development
Release Management
Expect
Innovation
FOCUS
Government Contracts
Training And Development
Health Care
Finance
Job Details
ServiceNow Engineer
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The All Spark Situational Awareness as a Service (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working with collaborative Agile development teams to deliver quality, innovative, and highly scalable web-based applications to end clients. The ideal ServiceNow Engineer has prior experience developing solutions for IT Service Management (ITSM), patching cloud servers and applications, designing in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting system issues. Other duties may include light scripting and engineering ServiceNow, Tableau, and Splunk solutions in tandem with the Engineering team.
This position does not require shift work but may require being on-call on a rotation for call-in support and after-hours support for system upgrades.
Position Responsibilities:
Provides technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage
Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices
Develops and interprets detailed installation instructions and supporting documentation to affect system design deployments
Deploys approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
Required Qualifications:
An Active TS/SCI Clearance with Polygraph
DoD 8570 IAT Level II Certification - Security+
Experience in a Tier 3 ServiceNow role for at least 5 years
Experience with ITSM principles and ITIL best practices
Excellent debugging and troubleshooting of existing code bases
Excellent communication and mentoring skills
Desired Qualifications:
Knowledge of Agile methodology
Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers
Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Software development and release management experience
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$102,900 - $216,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
The All Spark Situational Awareness as a Service (SAaaS) ServiceNow Engineer delivers enterprise level services and capabilities while working with collaborative Agile development teams to deliver quality, innovative, and highly scalable web-based applications to end clients. The ideal ServiceNow Engineer has prior experience developing solutions for IT Service Management (ITSM), patching cloud servers and applications, designing in-flight data correction when workflows change, responding to application or module service outages, monitoring system performance, and troubleshooting system issues. Other duties may include light scripting and engineering ServiceNow, Tableau, and Splunk solutions in tandem with the Engineering team.
This position does not require shift work but may require being on-call on a rotation for call-in support and after-hours support for system upgrades.
Position Responsibilities:
Provides technical expertise in the areas of system design, installation, configuration, tuning, capacity planning, troubleshooting, and problem resolution
Responds to Incidents and Changes submitted by customers, to include Tier 2 level triage
Responds to alerts and customer reported issues, escalates problems as required, and resolves significant matters by exercising independent judgment within established support practices
Develops and interprets detailed installation instructions and supporting documentation to affect system design deployments
Deploys approved release packages and break-fix solutions on ServiceNow in accordance with Configuration, Change, and Release Management policies and procedures
Required Qualifications:
An Active TS/SCI Clearance with Polygraph
DoD 8570 IAT Level II Certification - Security+
Experience in a Tier 3 ServiceNow role for at least 5 years
Experience with ITSM principles and ITIL best practices
Excellent debugging and troubleshooting of existing code bases
Excellent communication and mentoring skills
Desired Qualifications:
Knowledge of Agile methodology
Awareness and experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing, etc.
Certifications with AWS technologies, Splunk, ServiceNow, Linux, Microsoft servers
Leadership skills and knowledge of facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
Software development and release management experience
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$102,900 - $216,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.